Ecom Express Back Office Executive Interview Questions and Answers

To unload 12 FTL vehicle with 6 manpower, divide the work into teams and assign specific tasks to each team.

• Divide the manpower into two teams of three each

• Assign one team to unload the first six vehicles while the other team unloads the remaining six

• Each team can further divide the work by assigning specific tasks such as unloading boxes or pallets

• Use equipment such as forklifts or pallet jacks to speed up the unloadi...read more

Listen actively, empathize, apologize, offer solutions, and follow up.

• Listen actively to the client's concerns and let them vent their frustrations.

• Empathize with the client's situation and acknowledge their feelings.

• Apologize for any inconvenience caused and take responsibility for the issue.

• Offer solutions to resolve the problem and ask for their input.

• Follow up with the client to ensure their satisfaction and build