Dynamic Staffing Services Customer Support Executive Interview Questions and Answers

Very good interview normally ask for experience and about yourself.

Q1. Tell me about yourself
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Q1. About your last employer
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Q2. Why should we hire you
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Q3. What is your salary expectation.
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Q4. Tell me about your 1 weakness and strength.
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Target to sell 5 brodband for qualified test in one month

Q1. Tell me about yourself
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Q2. About your experience
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Q3. Tell me about your hobbies
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Q1. Self introduction
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Working experiences with Randstad

Q1. Tell about credit card
Ans. 
A credit card is a payment card issued by a financial institution, allowing the cardholder to borrow funds to make purchases.
• Credit cards have a credit limit, which is the maximum amount of money that can be borrowed

• Cardholders must pay back the borrowed amount, usually with interest if not paid in full by the due date

• Credit cards offer convenience and security for making purchases both in-store and online
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Q1. Tell about family
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Q2. Self introduction
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Q1. What was ur previous experience or u r afresher
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Q2. Why would we hire u
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Q3. What are ur business statics
Ans. 
Our business statistics show consistent growth in sales revenue and customer acquisition over the past year.
• Sales revenue increased by 15% compared to last year

• Acquired 20 new clients in the last quarter

• Average order value rose by 10% due to successful upselling strategies
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Q1. How would you fill a customer something that they will not like
Ans. 
I would empathetically explain the situation, offer alternatives, and assure them of our commitment to resolving the issue.
• Acknowledge their feelings and show empathy

• Explain the situation clearly and honestly

• Offer alternatives or solutions to mitigate the issue

• Assure them of your commitment to resolving the problem

• Thank them for their understanding and patience
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Q2. Do you enjoy communicating with people
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Q3. How would you deal with on irate customer on the phone
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Remain calm and composed throughout the conversation

• Apologize for any inconvenience caused

• Offer solutions to address the customer's concerns

• Follow up to ensure the issue has been resolved to the customer's satisfaction
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Q4. Do you have any experience in a call centre
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Q5. Why do you want to work form us as a customer service advise
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