DWD Pharmaceuticals Field Manager Interview Questions and Answers

Q1. Why you want to leave your previous organisation and join this organisation?
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Q2. What is your notice period?
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Q3. What is your role in your current organisation?
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Q4. Are you willing to relocate if required?
Ans. Yes, as I am already outside from my hometown which is in UP, so I am open to all locations throughout India.
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Q1. What is your current role and explain it it detail?
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Q2. How do you manage if there is a conflict between 2 associates in the team?
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Q3. What are SLAs and KPIs and what SLAs are applicable in your current role. How they are calculated?
Ans. 
SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are metrics used to measure performance and quality of service.
• SLAs are agreements between a service provider and a customer that define the level of service expected.

• KPIs are specific metrics used to evaluate the performance of an individual, team, or organization.

• In my current role, applicable SLAs may include response time to customer inquiries, r...read more
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Q4. What are different types of SLAs or KPIs you are aware of which are applicable for a Call center MICC team?
Ans. 
Different types of SLAs or KPIs applicable for a Call center MICC team
• Average Speed of Answer (ASA)

• First Call Resolution (FCR)

• Service Level Agreement (SLA)

• Customer Satisfaction Score (CSAT)

• Abandonment Rate

• Average Handle Time (AHT)
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Q5. How will you do capacity management and what all will be the criterios which you will consider while preparing capacity plan and roster?
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Q6. Are you willing to relocate?
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Q7. Are you comfortable in night shifts or rotational shifts?
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Q8. Is there any project/achievement of yours which you want to highlight?
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Q9. What is you knowledge about audits?
Ans. 
I have a strong understanding of audits, including their purpose, process, and importance in ensuring compliance and accuracy.
• Audits are systematic examinations of financial records, processes, or procedures to ensure accuracy and compliance.

• They are conducted by internal or external auditors to identify errors, fraud, or areas for improvement.

• Audits can be financial audits, operational audits, compliance audits, or in...read more
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Q1. How do you typically start your day and what does your daily work routine involve?
Ans. 
I typically start my day by reviewing my schedule and prioritizing tasks. My daily work routine involves delegating tasks, providing guidance to team members, and ensuring operations run smoothly.
• Review schedule and prioritize tasks

• Delegate tasks to team members

• Provide guidance and support to team members

• Ensure operations run smoothly and efficiently
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Q2. What are the grievances I have handled?
Ans. 
Handled grievances related to scheduling conflicts, performance issues, and interpersonal conflicts.
• Resolved scheduling conflicts by adjusting shifts and responsibilities

• Addressed performance issues through coaching and performance improvement plans

• Mediated interpersonal conflicts between team members to improve communication and collaboration
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Q1. Technical knowledge is evaluated
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Q1. What are your reasons for applying for this role?
Ans. 
I am excited about this role as it aligns with my career goals and allows me to leverage my skills in a dynamic environment.
• I am passionate about leadership and team development, as demonstrated by my previous role where I successfully led a team to exceed targets.

• This position offers the opportunity to work on strategic projects, similar to my experience in managing a successful product launch.

• I admire the company's c...read more
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Q2. Where do you see yourself in the next two years?
Ans. 
In two years, I envision myself as a skilled leader, contributing to team success and driving impactful projects within the organization.
• I aim to enhance my leadership skills by taking on more responsibilities and leading projects that align with company goals.

• I plan to pursue professional development opportunities, such as workshops and certifications, to stay updated in my field.

• I see myself mentoring new team member...read more
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Q3. What is the plan for the team?
Ans. 
The plan for the team focuses on collaboration, skill development, and achieving strategic goals to enhance performance and productivity.
• Foster a collaborative environment by implementing regular team meetings and brainstorming sessions to encourage idea sharing.

• Set clear, measurable goals for each team member, such as increasing project completion rates by 20% over the next quarter.

• Invest in professional development t...read more
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Q4. How would you react and address a situation if someone is not performing their work duties?
Ans. 
Addressing underperformance requires empathy, clear communication, and a structured approach to support improvement.
• Assess the situation: Observe the employee's work and identify specific areas of underperformance.

• Initiate a private conversation: Approach the employee in a non-confrontational manner to discuss your observations.

• Listen actively: Allow the employee to share their perspective and any challenges they may b...read more
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I have got selected and current employee in the firm

Q1. Be prepared for SQL basics
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Q2. Project responsibilities and challenges faced.
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Q1. What is pv, and valid case criteria
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Q2. Which are serious ness criteria?
Ans. 
Seriousness criteria are factors used to determine the severity of a situation or condition.
• Severity of symptoms

• Likelihood of complications

• Impact on daily functioning

• Potential for long-term consequences
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Aptitude test was there with general MCQ

Excel as well as coding test for technical knowledge

Q1. Asked about information about pharmacy products
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Q1. Why MBA after MBBS?
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Q2. Which subject do you find most difficult here? (Plus, some follow-up questions)
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Q3. Which is your favorite subject? (Plus, some follow-up questions)
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Q4. What is the difference between marketing at hospital chain like Apollo and a healthcare diagnostic startup? (I had experience across both)
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Q5. What area did you focus on the most while you were working with HealthRozz?
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There is a German pharma company that manufactures anti-cancer drugs and wants to enter India. Find out the market size for the company.
[Please note that I stands for Interviewer and C stands for Candidate] 

I: Please feel comfortable. Let me start with a very obvious question. Why are you here after doing MBBS?

C: Gave the answer I prepared.

I: Fair enough. So, tell me, which subject do you find the most difficult here?

C: Economics.

I: Why do you find it difficult? Is it the subject or the prof? or both? Is it Macro or Micro that you studied?

C: Gave answers accordingly.

I: And your favorite subject?

C: Marketing

I: That's very obvious.

I: So, let's start with a guesstimate. There is a pharma company based in Germany. And they develop anti-cancer drugs and wants to enter into Indian market. Can you help me find the revenue for the company?

C: Asked some clarifying questions. I started stating assumptions about the number of cancer patients in India based on my knowledge and then confirmed it with interviewer.

Can I remove people who do not believe in modern medicine?

I: Yes, you should. You can also remove people who would stop taking meds for monetary or any other issues.

C: Sure. I did some number crunching and confirmed it at every stage to finally arrive at a number which he seemed pretty satisfied with.

I: Are you comfortable with data analysis tools like Excel?

C: Yes, pretty comfortable

Q1. Tell me something about yourself.
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Q2. What do you know about Eversana?
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Q3. What makes Eversana different from other consulting firms?
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Q4. What are the other challenges in front of the world after COVID?
Ans. 
The world faces challenges in economic recovery, mental health, and climate change after COVID.
• Economic recovery: Many businesses have suffered losses and unemployment rates have risen. Governments need to implement policies to revive the economy.

• Mental health: The pandemic has caused stress, anxiety, and depression among people. Governments and organizations need to provide mental health support.

• Climate change: The pa...read more
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Q5. Are you a number guy or a word guy?
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