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posted on 7 Feb 2022
I applied via Naukri.com and was interviewed before Feb 2021. There were 2 interview rounds.
I applied via Referral and was interviewed in Nov 2023. There were 2 interview rounds.
SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are metrics used to measure performance and quality of service.
SLAs are agreements between a service provider and a customer that define the level of service expected.
KPIs are specific metrics used to evaluate the performance of an individual, team, or organization.
In my current role, applicable SLAs may include response time to customer inquiries, r...
Different types of SLAs or KPIs applicable for a Call center MICC team
Average Speed of Answer (ASA)
First Call Resolution (FCR)
Service Level Agreement (SLA)
Customer Satisfaction Score (CSAT)
Abandonment Rate
Average Handle Time (AHT)
I have a strong understanding of audits, including their purpose, process, and importance in ensuring compliance and accuracy.
Audits are systematic examinations of financial records, processes, or procedures to ensure accuracy and compliance.
They are conducted by internal or external auditors to identify errors, fraud, or areas for improvement.
Audits can be financial audits, operational audits, compliance audits, or in...
I typically start my day by reviewing my schedule and prioritizing tasks. My daily work routine involves delegating tasks, providing guidance to team members, and ensuring operations run smoothly.
Review schedule and prioritize tasks
Delegate tasks to team members
Provide guidance and support to team members
Ensure operations run smoothly and efficiently
Handled grievances related to scheduling conflicts, performance issues, and interpersonal conflicts.
Resolved scheduling conflicts by adjusting shifts and responsibilities
Addressed performance issues through coaching and performance improvement plans
Mediated interpersonal conflicts between team members to improve communication and collaboration
I applied via Approached by Company and was interviewed in Jun 2023. There were 2 interview rounds.
I appeared for an interview in Sep 2024, where I was asked the following questions.
I am excited about this role as it aligns with my career goals and allows me to leverage my skills in a dynamic environment.
I am passionate about leadership and team development, as demonstrated by my previous role where I successfully led a team to exceed targets.
This position offers the opportunity to work on strategic projects, similar to my experience in managing a successful product launch.
I admire the company's c...
In two years, I envision myself as a skilled leader, contributing to team success and driving impactful projects within the organization.
I aim to enhance my leadership skills by taking on more responsibilities and leading projects that align with company goals.
I plan to pursue professional development opportunities, such as workshops and certifications, to stay updated in my field.
I see myself mentoring new team member...
The plan for the team focuses on collaboration, skill development, and achieving strategic goals to enhance performance and productivity.
Foster a collaborative environment by implementing regular team meetings and brainstorming sessions to encourage idea sharing.
Set clear, measurable goals for each team member, such as increasing project completion rates by 20% over the next quarter.
Invest in professional development t...
Addressing underperformance requires empathy, clear communication, and a structured approach to support improvement.
Assess the situation: Observe the employee's work and identify specific areas of underperformance.
Initiate a private conversation: Approach the employee in a non-confrontational manner to discuss your observations.
Listen actively: Allow the employee to share their perspective and any challenges they may b...
I applied via Recruitment Consulltant
I have got selected and current employee in the firm
I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.
Seriousness criteria are factors used to determine the severity of a situation or condition.
Severity of symptoms
Likelihood of complications
Impact on daily functioning
Potential for long-term consequences
I applied via Naukri.com and was interviewed in Jan 2023. There were 3 interview rounds.
Power Bi and Excel and communication skills
based on 1 interview
Interview experience
based on 4 reviews
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