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I applied via Walk-in and was interviewed before Dec 2021. There were 3 interview rounds.
Handle rude guests by remaining calm, empathetic, and offering solutions.
Listen actively to their complaints and acknowledge their feelings.
Apologize sincerely and offer a solution to their problem.
Remain calm and professional, even if the guest becomes angry or aggressive.
Follow up with the guest to ensure their satisfaction and address any further concerns.
Train staff to handle difficult guests with empathy and profe...
I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.
based on 1 review
Rating in categories
F&B Executive
3
salaries
| ₹3 L/yr - ₹3.6 L/yr |
TCS
Accenture
Wipro
Cognizant