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DOCON TECHNOLOGIES Customer Happiness Manager Interview Questions, Process, and Tips

Updated 28 Dec 2022

DOCON TECHNOLOGIES Customer Happiness Manager Interview Experiences

1 interview found

Customer Happiness Manager Interview Questions & Answers

user image Anurag kant Bhaskar

posted on 28 Dec 2022

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. What are the classes of medicines?
  • Q2. What is drugs and cosmetics act?
  • Q3. What are the differences between H and H1 drugs?
  • Ans. 

    H and H1 drugs are not recognized classifications in the medical field.

    • Answered by AI
    • Q4. What are the responsibilities of a pharmacist?
    • Q5. Classification of antibiotics?

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Thoroughly read about drugs and cosmetics act and classification of drugs also.

    Skills evaluated in this interview

    Interview questions from similar companies

    Interview experience
    5
    Excellent
    Difficulty level
    Moderate
    Process Duration
    Less than 2 weeks
    Result
    Not Selected

    I applied via Recruitment Consulltant and was interviewed in Jan 2024. There was 1 interview round.

    Round 1 - One-on-one 

    (2 Questions)

    • Q1. Introduction about your self,
    • Q2. Job experience , time , year
    Interview experience
    1
    Bad
    Difficulty level
    -
    Process Duration
    -
    Result
    -
    Round 1 - Resume Shortlist 
    Pro Tip by AmbitionBox:
    Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
    View all tips
    Round 2 - HR 

    (1 Question)

    • Q1. General questions about you
    Round 3 - One-on-one 

    (1 Question)

    • Q1. General questions about the company
    Round 4 - One-on-one 

    (1 Question)

    • Q1. Department lead will take a interview
    Round 5 - One-on-one 

    (1 Question)

    • Q1. Department manager will take a interview
    Round 6 - One-on-one 

    (1 Question)

    • Q1. Department head take interview
    Round 7 - One-on-one 

    (1 Question)

    • Q1. Management level interview

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Think we'll before going ahead with this organisation
    Interview experience
    5
    Excellent
    Difficulty level
    Easy
    Process Duration
    Less than 2 weeks
    Result
    Selected Selected

    I applied via Referral and was interviewed before Feb 2023. There were 2 interview rounds.

    Round 1 - HR 

    (2 Questions)

    • Q1. Why do you want to be in sales
    • Q2. Where so you see yourself
    Round 2 - Technical 

    (1 Question)

    • Q1. What is sales and how is it done
    • Ans. 

      Sales is the process of selling products or services to customers in exchange for money.

      • Identify potential customers

      • Understand customer needs and preferences

      • Present products or services in a compelling way

      • Handle objections and negotiate terms

      • Close the sale and follow up with customers

      • Build relationships for repeat business

    • Answered by AI
    Interview experience
    5
    Excellent
    Difficulty level
    Easy
    Process Duration
    Less than 2 weeks
    Result
    Selected Selected

    I applied via Referral and was interviewed before Feb 2023. There was 1 interview round.

    Round 1 - One-on-one 

    (2 Questions)

    • Q1. Last experience
    • Q2. Related CSAT and service
    Interview experience
    5
    Excellent
    Difficulty level
    Easy
    Process Duration
    Less than 2 weeks
    Result
    Selected Selected

    I applied via Referral and was interviewed before Jan 2022. There were 2 interview rounds.

    Round 1 - Resume Shortlist 
    Pro Tip by AmbitionBox:
    Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
    View all tips
    Round 2 - HR 

    (2 Questions)

    • Q1. My self and work experience
    • Q2. Last question was why should we higher you

    Interview Preparation Tips

    Topics to prepare for Fraazo Senior Customer Service Executive interview:
    • My self
    • Work experience
    • Topic about Mumbai
    Interview preparation tips for other job seekers - If you be nervous you will never clear a interview, like we all should be well confident at the time of interview because we going to describe about are self and are work experience and ability and strength and we are just talking to are person and describing about are work experience and strength so never be nervous at the time of interview just go ahead describ my self and be positive give all reply and be well confident that's it .

    I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

    Round 1 - Resume Shortlist 
    Pro Tip by AmbitionBox:
    Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
    View all tips
    Round 2 - HR 

    (3 Questions)

    • Q1. What are your salary expectations?
    • Q2. What is your family background?
    • Q3. Tell me about yourself.

    Interview Preparation Tips

    Interview preparation tips for other job seekers - be well prepared on the company and have good knowledge with Csr role
    Interview experience
    3
    Average
    Difficulty level
    -
    Process Duration
    -
    Result
    -
    Round 1 - HR 

    (2 Questions)

    • Q1. Introduce your self
    • Ans. 

      I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.

      • I have over 5 years of experience in customer service roles

      • I am skilled in handling customer inquiries and complaints

      • I have a proven track record of improving customer satisfaction ratings

      • I am proficient in using CRM systems and other customer service tools

    • Answered by AI
    • Q2. Just tell me about customer ?
    • Ans. 

      Customers are individuals or businesses who purchase goods or services from a company.

      • Customers are the lifeblood of any business, as they provide revenue and feedback.

      • Building strong relationships with customers is crucial for long-term success.

      • Customer satisfaction is key to retaining customers and attracting new ones.

      • Examples: A customer may be an individual buying a product from an online store, or a business signi

    • Answered by AI

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Just be confident for an interview
    Interview experience
    5
    Excellent
    Difficulty level
    -
    Process Duration
    -
    Result
    -
    Round 1 - One-on-one 

    (2 Questions)

    • Q1. Tell me about yourself
    • Q2. Experience required

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Very good

    I applied via Indeed and was interviewed in Feb 2022. There was 1 interview round.

    Round 1 - HR 

    (9 Questions)

    • Q1. Where do you see yourself in 5 years?
    • Ans. 

      I am applying for customer support associate because I want to put myself on a more creative career path .I have a background in customer support associate so I know that I  would be most effective in this firm and also I want to stable in my job 

       

       

       

    • Answered Anonymously
    • Q2. What is your family background?
    • Ans. 

       There is four members my family including me .I belongs to  middle class family . Where as my father is government teacher and my mother is house wife and my younger brother is studying in college

       

    • Answered Anonymously
    • Q3. What are your salary expectations?
    • Q4. Why should we hire you?
    • Ans. 

      You should hire me because I have best skill and two year of experience in customer sapport associate and I can provide you quility of work 

       

       

       

    • Answered Anonymously
    • Q5. What are your strengths and weaknesses?
    • Ans. 

      Talking initiative good communication skills focused  and flexiblity etc all of these are my strength and  insecure to sensitive and easily trusted are my weakness

    • Answered Anonymously
    • Q6. Tell me about yourself.
    • Ans. 

      My name-Neha Kumari I. From bihar and my district is East Champaran . I did complete my  graduation from Bhimrao Ambedkar University muzaffarpur. I am self-motivated and hard working person , and my short trem goal ek to get a job in reported compony and my long term goal is to achieved a good position where I can bulit my career . Talking to hobbies , my hobbies are communicate with new people and talking to my e...

    • Answered Anonymously
    • Q7. What is the customer support associate
    • Ans. 

      A customer support associate is a professional who provides assistance and resolves issues for customers.

      • Customer support associates are responsible for addressing customer inquiries and concerns.

      • They provide information about products or services and help customers troubleshoot problems.

      • They may communicate with customers through various channels such as phone, email, or live chat.

      • Customer support associates strive to...

    • Answered by AI
    • Q8. Why do you want to work as customer support associate
    • Ans. 

      You'll be helping customers solve a variety of different problems, which could have a huge impact on their personal or professional life. Your ability to empathize and wield social skills will be critical to build rapport with customers and get the information you need to help them

    • Answered Anonymously
    • Q9. You have another experience
    • Ans. 

      No I don't have any experience other than that

    • Answered Anonymously

    Interview Preparation Tips

    Interview preparation tips for other job seekers - The job seekers must work with that company which provides him good salary as per his work and where his skil amd experience must be regarded

    DOCON TECHNOLOGIES Interview FAQs

    How many rounds are there in DOCON TECHNOLOGIES Customer Happiness Manager interview?
    DOCON TECHNOLOGIES interview process usually has 2 rounds. The most common rounds in the DOCON TECHNOLOGIES interview process are Resume Shortlist and HR.
    What are the top questions asked in DOCON TECHNOLOGIES Customer Happiness Manager interview?

    Some of the top questions asked at the DOCON TECHNOLOGIES Customer Happiness Manager interview -

    1. What is drugs and cosmetics a...read more
    2. What are the responsibilities of a pharmaci...read more
    3. What are the differences between H and H1 dru...read more

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    DOCON TECHNOLOGIES Customer Happiness Manager Interview Process

    based on 1 interview

    Interview experience

    5
      
    Excellent
    View more

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    DOCON TECHNOLOGIES Customer Happiness Manager Salary
    based on 5 salaries
    ₹2 L/yr - ₹2.7 L/yr
    57% less than the average Customer Happiness Manager Salary in India
    View more details

    DOCON TECHNOLOGIES Customer Happiness Manager Reviews and Ratings

    based on 1 review

    4.0/5

    Rating in categories

    5.0

    Skill development

    4.0

    Work-life balance

    4.0

    Salary

    4.0

    Job security

    4.0

    Company culture

    4.0

    Promotions

    4.0

    Work satisfaction

    Explore 1 Review and Rating
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