Dixit Infotech Services Team Lead Interview Questions, Process, and Tips

PST and OST are both Outlook data files, but PST is used for POP3 accounts while OST is used for Exchange accounts.

• PST stands for Personal Storage Table and is used to store emails, contacts, and other data locally on a computer.

• OST stands for Offline Storage Table and is used to store a copy of Exchange mailbox data on a local computer for offline access.

• PST files can be imported and exported, while OST files cannot.

• P...read more

Request user's permission before accessing their laptop while they are busy working.

• Politely interrupt the user and explain the reason for needing access to their laptop.

• Ask for a convenient time to access their laptop.

• Assure the user that their work will not be interrupted or lost.

• Thank the user for their cooperation.

• If possible, provide an alternative solution that does not require access to their laptop.

• Be respectfu

To log a case to ISP Vendor when the link is down in pan India office, follow these steps:

• Check if the issue is with the ISP or internal network

• If it's an ISP issue, gather necessary information like account number, contact person, and phone number

• Raise a ticket with the ISP vendor and provide them with the required information

• Follow up with the vendor until the issue is resolved

Address the issue with the engineer and provide support to improve their performance.

• Have a one-on-one meeting with the engineer to discuss their performance and identify any issues or challenges they may be facing.

• Provide support and resources to help the engineer improve their performance, such as additional training or mentoring.

• Set clear expectations and goals for the engineer, and regularly check in on their progr...read more