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DHL Global Forwarding Call Center Agent Interview Questions and Answers
DHL Global Forwarding Call Center Agent Interview Experiences
1 interview found
Anonymous
I applied via Naukri.com and was interviewed in Jan 2022. There were 4 interview rounds.
Genral Test to check there ability and experience. In which ask them questions related to the spesific job. Duration Should be 1.30hr .
(2 Questions)
- Q1. Ask him genral questions And also about his personal life to check his mental health.
- Q2. Then check his job experience via some questions
TO TAKE HIM IN OR OUT
TO TAKE HIM IN OR OUT
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I applied via Recruitment Consultant and was interviewed before Jul 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. How would you increase your center performance?
- Ans.
To increase center performance, focus on training, technology upgrades, performance metrics, and employee engagement.
Implement comprehensive training programs to enhance agent skills and knowledge.
Invest in advanced technology and tools to streamline processes and improve efficiency.
Establish clear performance metrics and goals to track progress and identify areas for improvement.
Promote employee engagement through rec...
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