Delhivery Inbound Group Lead Interview Questions and Answers

Physometric question

Topics Given need to prompt immediately

Q1. If you are experience , Tell me about yourself. What was your previous job role and responsibilities. What is your future plans.
Add your answer

Q1. Excel knowledge , like H lookup , V lookup , Sum if , count If ,
Add your answer

Q1. When do you want to join. What is your salary expectation.
Add your answer

Q1. Work experience in brief
Ans. 
Over 5 years of work experience in various industries including retail, customer service, and project management.
• Managed a team of 10 customer service representatives in a retail setting

• Led multiple successful projects from initiation to completion

• Implemented new strategies to improve efficiency and customer satisfaction

• Collaborated with cross-functional teams to achieve company goals
Answered by AI
Add your answer
Q2. Situational question in brief
Add your answer

Q1. What is your knowledge and experience related to scanners in a courier-based company?
Ans. 
I have extensive experience with scanners in courier operations, enhancing efficiency and accuracy in package tracking.
• Implemented barcode scanning systems to streamline package tracking, reducing errors by 30%.

• Trained staff on using handheld scanners for real-time data entry, improving delivery times.

• Integrated scanner data with our logistics software for better inventory management.

• Monitored scanner performance and c...read more
Answered by AI
Add your answer
Q2. What is the operational process in a service company?
Ans. 
The operational process in a service company involves delivering services efficiently while ensuring customer satisfaction.
• Service Design: Creating a blueprint for service delivery, e.g., designing a customer support process.

• Service Delivery: Executing the service as per the design, e.g., providing technical support to clients.

• Quality Assurance: Monitoring service quality through feedback, e.g., conducting customer sat...read more
Answered by AI
Add your answer
Q3. What is your knowledge of the customs department?
Ans. 
The customs department regulates the flow of goods across borders, ensuring compliance with laws and tariffs.
• Customs departments enforce import and export regulations, ensuring that goods meet legal standards.

• They collect tariffs and duties on imported goods, which contribute to national revenue.

• Customs officials inspect cargo to prevent smuggling and ensure safety standards are met.

• They also facilitate trade by stream...read more
Answered by AI
Add your answer

My behaviour with my dress code

Behaviour assignment

Cx services providing to area wise which shipment where more concerned

Salling partners for company profit and loss