Delhivery Associate IT Support Engineer Interview Questions and Answers

First fall discuss know your case study Point and than after solve

I think first fall discussing your case base study problem and after then solve by group discussion with Calmly

Q1. What is Active directory
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows for authentication and authorization of users

• Enables administrators to assign policies, deploy software, and apply updates

• Supports single sign-on for users across different applications and services
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Q2. How to resolve No power issue
Ans. 
Check power source, power cable, power button, and power supply unit.
• Check if the power source is working properly

• Ensure the power cable is securely connected to both the device and the power source

• Check if the power button is functioning correctly

• Inspect the power supply unit for any signs of damage or malfunction
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Q3. What is Blue dump screen
Ans. 
Blue dump screen is a colloquial term for the Blue Screen of Death (BSOD) in Windows operating systems.
• Blue dump screen is a stop error screen that appears when the Windows operating system encounters a critical error and cannot recover.

• It is often accompanied by a specific error code and a message indicating the cause of the error.

• Common causes of blue dump screens include hardware failures, driver issues, and softwar...read more
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Q4. How to resolve system hang issue
Ans. 
To resolve system hang issue, try restarting the computer, checking for software conflicts, updating drivers, and monitoring system resources.
• Restart the computer to clear any temporary issues

• Check for software conflicts by uninstalling recently installed programs

• Update drivers for hardware components to ensure compatibility

• Monitor system resources like CPU and memory usage to identify any bottlenecks
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Q5. What is firewall
Ans. 
A firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.
• Acts as a barrier between a trusted internal network and untrusted external network

• Filters network traffic based on rules set by the administrator

• Can be hardware-based or software-based

• Examples include Cisco ASA, Palo Alto Networks, and Windows Firewall
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Q6. How to get backup
Ans. 
To get backup, you can use various methods like cloud storage, external hard drives, or backup software.
• Use cloud storage services like Google Drive, Dropbox, or OneDrive to store your files remotely.

• Backup important files to an external hard drive or USB drive regularly.

• Utilize backup software like Acronis True Image, EaseUS Todo Backup, or Macrium Reflect for automated backups.

• Create a backup schedule to ensure regul
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Q7. What is Switch/Router/Hub
Ans. 
Switch/Router/Hub are networking devices used to connect multiple devices in a network.
• Switch: Connects devices within a local area network (LAN) and forwards data only to the intended recipient.

• Router: Connects multiple networks together and forwards data between them based on IP addresses.

• Hub: Connects multiple devices in a network and broadcasts data to all connected devices.

• Example: Switch - Cisco Catalyst series, ...read more
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Q8. Diff b/w LAN WAN MAN
Ans. 
LAN is a local area network within a small geographical area, WAN is a wide area network that covers a large geographical area, and MAN is a metropolitan area network that spans a city.
• LAN (Local Area Network) is limited to a small geographical area like a single building or campus.

• WAN (Wide Area Network) covers a large geographical area, often connecting multiple LANs across cities or countries.

• MAN (Metropolitan Area ...read more
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Q9. How to connect printer paper jam
Ans. 
To connect printer paper jam, follow these steps
• Turn off the printer and unplug it from the power source

• Open the printer cover and carefully remove any jammed paper

• Check for any torn pieces of paper that may be stuck in the printer

• Close the printer cover and plug the printer back in

• Turn on the printer and test by printing a test page
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Q1. What are your strengths and weaknesses?
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Q2. Where do you see yourself in 5 years?
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Q3. After 5 year what your goal...
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