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Datamatics Business Solutions Customer Service Executive Interview Questions and Answers

Updated 9 Jun 2022

Datamatics Business Solutions Customer Service Executive Interview Experiences

1 interview found

I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. HR will take the interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, presence of mind, use calculative words

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is the most difficult situation you faced and how did you overcome it?

I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

The duration for aptitude test was 10minutes.

Round 3 - One-on-one 

(2 Questions)

  • Q1. How do you handle client when he was dissatisfied? Present yourself as a product to a customer?
  • Ans. 

    When a client is dissatisfied, I handle the situation by actively listening, empathizing, finding a solution, and following up.

    • Listen attentively to the client's concerns and let them express their dissatisfaction.

    • Show empathy and understanding by acknowledging their feelings and apologizing for any inconvenience caused.

    • Ask probing questions to identify the root cause of their dissatisfaction.

    • Offer a solution or altern...

  • Answered by AI
  • Q2. Present yourself as a product to a customer?
  • Ans. 

    I am a customer service executive, dedicated to providing exceptional support and ensuring customer satisfaction.

    • I am knowledgeable about our products and services

    • I am empathetic and understanding towards customer needs

    • I am a good listener and communicator

    • I am proactive in resolving customer issues

    • I am committed to delivering a positive customer experience

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on what you answer and never feel yourself tensed it ensures thst recruiter feels you are not confident on your answer

I applied via Recruitment Consultant and was interviewed before Jan 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions about my previous job, questions related to P&L analysis, Balance Sheet, ratios because since my profile is related to M&A financial due diligence, all questions were around these areas.

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was challenging with lot of emphasis on technical concepts in financial analysis. Analytical abilities were tested in case study round. Overall, you should be conceptually sound to crack the interview.

I appeared for an interview in Nov 2016.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself?
  • Ans. 

    I am a recent graduate with a degree in Computer Science and a passion for coding and problem-solving.

    • Recent graduate with a degree in Computer Science

    • Passionate about coding and problem-solving

    • Experience with programming languages like Java, Python, and C++

    • Completed internships at tech companies

    • Interested in learning new technologies and expanding my skill set

  • Answered by AI
  • Q2. What are your Future plans?
  • Ans. 

    My future plans include pursuing further education, gaining valuable work experience, and eventually starting my own business.

    • Further education: I plan to pursue a master's degree in my field of study to deepen my knowledge and skills.

    • Work experience: I aim to gain experience through internships and entry-level positions to build a strong foundation for my career.

    • Starting a business: In the long term, I aspire to start...

  • Answered by AI
  • Q3. Will you be able to balance both studies and work?
  • Ans. 

    Yes, I have successfully balanced studies and work in the past.

    • I have a proven track record of managing my time effectively to handle both studies and work responsibilities.

    • I prioritize tasks and create a schedule to ensure I can dedicate enough time to both work and studies.

    • I am committed to my education and career goals, which motivates me to excel in both areas.

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: The first round was an online aptitude test. This was basically a 40 mins test which consisted of 40 questions and there were questions from three areas. Logical aptitude, english and accountancy. It was quite hard but anyone with very strong basics in the above mentioned subjects can surely crack it with ease.
Tips: Accounting questions were mostly related to CPT. so, for anyone who has studied the CPT portions, cracking this test is really easy
Total Questions: 40

Round: HR Interview
Experience: The first round was an online aptitude test. This was basically a 40 mins test which consisted of 40 questions and there were questions from three areas. Logical aptitude, english and accountancy. It was quite hard but anyone with very strong basics in the above mentioned subjects can surely crack it with ease.
Tips: Accounting questions were mostly related to CPT. so, for anyone who has studied the CPT portions, cracking this test is really easy

Round: HR Interview
Experience: This was the second round for those who had cleared the online test. The above mentioned questions were the ones that were put forward and few more questions were asked based on what was mentioned in the resume.
Tips: For those with amazing communication skills, this round is the one to create your lasting impression.
A little preparedness is required from your end.
And being confident is the key to clear this round.

College Name: Christ University

I appeared for an interview in Jan 2017.

Interview Questionnaire 

1 Question

  • Q1. Why should we hire you ?
  • Ans. 

    You should hire me because of my strong work ethic, relevant skills, and passion for the industry.

    • I have a proven track record of exceeding expectations in previous internships and projects.

    • I possess the necessary technical skills and knowledge required for the role.

    • I am highly motivated and eager to learn and grow within the company.

    • I am a team player and have excellent communication skills, making me a valuable asset

  • Answered by AI

Interview Preparation Tips

Round: HR Interview
Experience: I answered that it will help the growth of your firm

College Name: Madras Christian College

I appeared for an interview in Oct 2016.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself!
  • Ans. 

    I am a recent graduate with a degree in Computer Science and a passion for coding and problem-solving.

    • Recent graduate with a degree in Computer Science

    • Passionate about coding and problem-solving

    • Experience with programming languages like Java, Python, and C++

    • Completed internships at tech companies such as Google and Microsoft

  • Answered by AI
  • Q2. Why EY?
  • Ans. 

    EY offers a diverse range of opportunities for growth and development in a global network.

    • EY has a strong reputation in the industry for providing top-notch professional services.

    • The company offers a wide range of services and industries to work in, allowing for diverse experiences.

    • EY has a global network that provides opportunities for international exposure and collaboration.

    • The company values innovation and creativi...

  • Answered by AI
  • Q3. Why tax?
  • Ans. 

    Tax is essential for funding public services and infrastructure, redistributing wealth, and regulating the economy.

    • Tax is necessary to fund public services such as education, healthcare, and infrastructure.

    • It helps redistribute wealth by collecting money from those who can afford to pay more.

    • Taxation is used to regulate the economy by influencing consumer behavior and controlling inflation.

    • Examples include income tax,

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: There was a aptitude round consisting of various skill test like comprehension,logic, maths,etc.
Tips: Practice online aptitude test
Duration: 1 hour
Total Questions: 50

Round: HR Interview
Tips: Be confident about what you speak.

Round: Technical Interview
Experience: They asked a lot of questions ranged from accounting,balance sheet,etc to situational questions.
Tips: Should have basic knowledge.

College Name: Sri Bhagawan Mahaveer Jain

I appeared for an interview before May 2016.

Interview Preparation Tips

Round: Group Discussion
Experience: Each and every individual was participating in the interview and the discussion was healthy though conclusion was not possible
Tips: Be vocal but also prepare before during the preparation time given to speak good points

Round: Test
Experience: Each and every individual was participating in the interview and the discussion was healthy though conclusion was not possible
Tips: Be vocal but also prepare before during the preparation time given to speak good points
Duration: 10 hours
Total Questions: 15

Round: Test
Experience: Math and logic questions
Tips: Be quick in your thought process

College Name: HR College Of Commerce And Economics

Intern Interview Questions & Answers

Deloitte user image Abhinav Maingi

posted on 22 Nov 2015

Interview Questionnaire 

7 Questions

  • Q1. Points from CV. Stress was on graduation and work-ex
  • Q2. Why MBA?
  • Ans. 

    MBA will equip me with the necessary skills and knowledge to excel in my career and achieve my professional goals.

    • MBA provides a comprehensive understanding of business operations and management principles.

    • It enhances leadership and decision-making abilities.

    • It offers networking opportunities with professionals from diverse backgrounds.

    • MBA graduates have higher earning potential and career advancement opportunities.

    • It ...

  • Answered by AI
  • Q3. Interviewer gave me a case and then based on my structure gave me a datasheet
  • Q4. Some more questions revolving around FRA concepts
  • Q5. Why Consulting?
  • Ans. 

    Consulting offers the opportunity to work on diverse projects, solve complex problems, and make a meaningful impact on clients' businesses.

    • Consulting provides exposure to a variety of industries and business functions.

    • Consultants work on challenging projects that require creative problem-solving skills.

    • Consulting allows for the opportunity to make a significant impact on clients' businesses.

    • Consultants develop a broad ...

  • Answered by AI
  • Q6. Why should we take you?
  • Ans. 

    I am a hardworking and dedicated individual with relevant skills and experience to contribute to the growth of your organization.

    • I have a strong work ethic and am committed to achieving goals

    • I possess the necessary skills and experience for the position

    • I am a quick learner and am always eager to learn new things

    • I am a team player and work well with others

    • I am passionate about the industry and am excited to contribute t

  • Answered by AI
  • Q7. Why should we not stop recruiting from IIM L?
  • Ans. 

    Recruiting from IIM L provides access to top talent with exceptional skills and knowledge.

    • IIM L has a rigorous selection process that ensures only the best candidates are admitted

    • Students at IIM L receive world-class education and training in business management

    • IIM L graduates have a proven track record of success in various industries

    • Recruiting from IIM L helps to diversify the talent pool and bring fresh perspectives...

  • Answered by AI

Interview Preparation Tips

Round: Case Study Interview
Experience: Your client is a cable operator whose profits are declining. You need to identify the reason behind this and provide a solution.I asked initial qualifying questions like geography, other businesses, technology, etc. Then I asked about forward and backward linkages and explained him my understanding of the value chain. He approved the value chain.
He then gave me a datasheet. From the datasheet it could be easily seen that the problem was in the forward linkages. Then I quickly discussed the entire value chain with numbers. He said, give me the most likely problem and solution linked to it. The problem was with the set-top-boxes and I explained why I felt it is the problem. Solution was to change the vendor.

General Tips: Focus on your academic subjects. Good case solving is just a big +.
Skills:
College Name: IIM Lucknow

Intern Interview Questions & Answers

Deloitte user image Komal Agrawal

posted on 22 Nov 2015

Interview Questionnaire 

14 Questions

  • Q1. A cable box manufacturer wants to outsource manufacturing
  • Ans. 

    Outsourcing manufacturing is a common practice for many companies to reduce costs and increase efficiency.

    • Outsourcing can provide access to specialized skills and technology

    • It can also reduce labor costs and overhead expenses

    • However, outsourcing can also lead to quality control issues and communication challenges

    • The cable box manufacturer should carefully evaluate potential outsourcing partners and negotiate clear cont

  • Answered by AI
  • Q2. If we give you PPO, will you be willing to travel
  • Ans. 

    Yes, I am willing to travel for the PPO.

    • I am open to traveling for work and exploring new places.

    • I am willing to adjust my schedule and make necessary arrangements for travel.

    • I understand that travel may be required for certain projects or assignments.

    • I am excited about the opportunity to work in different locations and gain new experiences.

    • I am comfortable with the idea of traveling for work and am willing to discuss

  • Answered by AI
  • Q3. Why consulting
  • Ans. 

    Consulting offers a dynamic and challenging environment to solve complex business problems and drive impactful change.

    • Opportunity to work with diverse clients and industries

    • Exposure to a variety of business functions and challenges

    • Ability to develop and implement innovative solutions

    • Opportunity to work with talented and experienced professionals

    • Potential for rapid career growth and advancement

  • Answered by AI
  • Q4. You have never done one thing at a time. (Entrepreneur when student, left college when student, job to IIML etc.) How will you be consistent and satisfied in Deloitte?
  • Q5. Why didn’t you peruse you start up ahead in spite of being successful
  • Ans. 

    I chose not to pursue my startup despite its success due to personal reasons and a desire for stability.

    • Personal reasons led me to prioritize stability over the risks of continuing with a startup

    • I wanted to explore other career options and gain more experience before considering another startup

    • Managing a successful startup requires a lot of time and effort, which I was not willing to commit to at that point in my life

  • Answered by AI
  • Q6. Any questions
  • Q7. Work ex details on CV
  • Q8. Difference between agile and waterfall methodology of development (methods used in IT industry)
  • Ans. 

    Agile is iterative and flexible, while waterfall is linear and rigid.

    • Agile focuses on delivering working software in short iterations

    • Waterfall follows a sequential approach with distinct phases

    • Agile encourages collaboration and adaptability

    • Waterfall emphasizes planning and documentation

    • Agile is better suited for complex and uncertain projects

    • Waterfall is better suited for projects with well-defined requirements

    • Examples...

  • Answered by AI
  • Q9. Why did I join IIM Lucknow and not IIM Bangalore?
  • Ans. 

    I chose IIM Lucknow over IIM Bangalore due to its focus on rural management and diverse student community.

    • IIM Lucknow has a specialized program in rural management which aligns with my career goals.

    • The student community at IIM Lucknow is more diverse in terms of backgrounds and experiences.

    • Lucknow offers a unique cultural experience and exposure to the Hindi heartland.

    • IIM Lucknow has a strong alumni network in the gove...

  • Answered by AI
  • Q10. Is IIM Lucknow adding value as per your expectations?
  • Ans. 

    Yes, IIM Lucknow has exceeded my expectations in terms of adding value.

    • The faculty members are highly experienced and knowledgeable.

    • The curriculum is designed to provide practical exposure and industry insights.

    • The institute offers various opportunities for skill development and networking.

    • The placement record of the institute is impressive.

    • The overall learning experience has been enriching and fulfilling.

  • Answered by AI
  • Q11. In your cv, I don’t find any POR on campus?
  • Ans. 

    I focused on gaining practical experience through internships and volunteering outside of campus.

    • I prioritized gaining practical experience through internships and volunteering over on-campus leadership roles.

    • I have completed internships at XYZ company and volunteered at ABC organization.

    • I believe that practical experience is just as valuable as on-campus leadership roles.

  • Answered by AI
  • Q12. What all shortlists do you have?
  • Ans. 

    I have shortlists of candidates for various positions.

    • Shortlist for Marketing Manager position

    • Shortlist for Software Developer position

    • Shortlist for HR Executive position

  • Answered by AI
  • Q13. “B.Sc. Biology! Hm..how good are you in Maths”
  • Ans. 

    I have a good understanding of Maths and its applications in Biology.

    • I have taken courses in statistics and calculus as part of my degree program.

    • I have also used mathematical models to analyze biological data in my research projects.

    • For example, I used regression analysis to study the relationship between temperature and enzyme activity in a lab experiment.

  • Answered by AI
  • Q14. Do you have any questions?

Interview Preparation Tips

Round: Case Study Interview
Experience: (a) Is this a good option
(b) If they don’t pursue this, what else can be done.
(c) What are decision making criteria
(d) If you go for outsourcing, how will you process with the analysis.
Data sheet was provided when I brought up cost into discussion. Fixed and variable components were given along with annual production for three years. I was asked to calculate cost per unit and base my decision on the data of three years( including cost of machinery- fixed component and other assets)

General Tips: For all the interviews, just know the answer to “who am I”, (you did somethings, you didn’t do others, you should know why you made those decisions; what are you good at and be aware of things you are not good at)
It is not only about the time period from the day of your shortlist till your interview, it is about your journey till date.
Skills:
College Name: IIM Lucknow

Skills evaluated in this interview

Datamatics Business Solutions Interview FAQs

How many rounds are there in Datamatics Business Solutions Customer Service Executive interview?
Datamatics Business Solutions interview process usually has 2 rounds. The most common rounds in the Datamatics Business Solutions interview process are Resume Shortlist and HR.
How to prepare for Datamatics Business Solutions Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Datamatics Business Solutions. The most common topics and skills that interviewers at Datamatics Business Solutions expect are Communication Skills, Calling, Customer Service, Outbound Calling and Salary.

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Datamatics Business Solutions Customer Service Executive Salary
based on 44 salaries
₹1 L/yr - ₹2.6 L/yr
39% less than the average Customer Service Executive Salary in India
View more details

Datamatics Business Solutions Customer Service Executive Reviews and Ratings

based on 10 reviews

3.1/5

Rating in categories

3.2

Skill development

3.0

Work-life balance

2.7

Salary

3.4

Job security

3.5

Company culture

2.9

Promotions

3.1

Work satisfaction

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