Data Resolve IT Help Desk Manager Interview Questions and Answers

My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.

• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department

DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.

• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors

To boot a new laptop, you need to press the power button and wait for the operating system to load.

• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted

I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.

• I have X years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Familiar with operating systems such as Windows and MacOS

• Excellent communication

As a Desktop Support Engineer, I am responsible for providing technical support to end users, troubleshooting hardware and software issues, and maintaining IT systems.

• Provide technical support to end users

• Troubleshoot hardware and software issues

• Install, configure, and maintain IT systems

• Ensure security and compliance with IT policies

• Document and track technical issues and resolutions

My hometown is known for its rich history, beautiful architecture, and vibrant cultural scene.

• Rich history dating back to ancient times

• Beautiful architecture including historic buildings and landmarks

• Vibrant cultural scene with festivals, museums, and theaters

• Close-knit community with strong sense of pride and tradition

Sashidhar Jagdishan is the CEO of HDFC Bank.

• Sashidhar Jagdishan took over as the CEO of HDFC Bank in October 2020.

• He has been with HDFC Bank since 1996 and has held various positions within the organization.

• Jagdishan succeeded Aditya Puri, who was the CEO of HDFC Bank for over 25 years.

I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.

• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Excellent customer service and communication skills

• Certified in CompTIA A+ and Mic...read more

The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.

• Discover: Device sends a broadcast message to discover DHCP servers on the network

• Offer: DHCP server responds with an IP address offer to the device

• Request: Device requests the offered IP address from the DHCP server

• Acknowledge: DHCP server acknowledges the request and assigns the IP addr

An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.

• An incident is a disruption to normal operation that requires immediate attention to restore service.

• A service request is a formal request from a user for information, advice, a standard change, or access to a service.

• Examples: Incident -

The outlook file responsible for taking backup is the PST file.

• PST file stores emails, contacts, calendar events, and other data in Outlook.

• Users can manually backup their PST file by exporting it from Outlook.

• Third-party backup software can also be used to automatically backup the PST file.

SMTP - 25, POP - 110, IMAP - 143

• SMTP uses port 25 for sending emails

• POP uses port 110 for receiving emails

• IMAP uses port 143 for accessing emails