CVS Health Customer Service Representative Interview Questions and Answers

Q1. Tell me about yourself?
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Q2. Do you know about Excel?
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You will be given a topic on which you have to speak for like 4-5 mins. Just make sure you explain the topic in a very subtle yet professional way.

Q1. They ask you to explain about your resume. In this you can explain your educational background, professional background (if experienced), your hobbies, where you stay. However, make sure you only mention p...read more
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Q2. The hr can ask you why you think you deserve this job. Explain your personality traits which you think will be beneficial for the company growth. For example you can say I'm a very positive person.. I alwa...read more
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M cat test was there that was tough

Q1. What do you understand to E-commerce
Ans. 
E-commerce refers to buying and selling goods or services online.
• E-commerce involves transactions conducted over the internet

• Customers can browse products, make purchases, and pay online

• Examples include Amazon, eBay, and Shopify
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Q2. How will you handle the frustrated customer
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I will listen attentively, empathize with their situation, remain calm, and offer solutions to resolve their issue.
• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration and show understanding

• Remain calm and composed, avoiding getting defensive or escalating the situation

• Offer solutions or alternatives to address the customer's issue

• Follow up to ensure the customer is satisfied w
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There are 3 set of questions that you want to clear.

Q1. They asked me what's the purpose of joining this firm.
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Q2. Question related to education.
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Q1. They usually ask open ended questions like describe your routine , your favourite movie, role model etc.
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Q1. Tell me about yourself.
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Q2. Why do you want to join wipro?
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Q3. What do you know about customer service representatives?
Ans. 
Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.
• Customer service representatives are responsible for addressing customer inquiries and resolving issues.

• They often work in call centers, retail stores, or online platforms.

• Good communication skills, patience, and problem-solving abilities are essential for this role.

• Examples of ta...read more
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It was 45 min apptitude test it was not a difficult test.

Q1. Tell me something about yourself
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Q2. Tell me something about your self
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Q1. General questions like what was your role in the previous company.
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Q1. Will you be able to manage night shift?
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