CTS Consulting & Technical Support Customer Support Officer Interview Questions and Answers

Q1. Business development skills are matured in my activity
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Q1. Why in Customer Service?
Ans. The future of customer service is developing by technology innovations. Technologies are improving customer and agent experiences. Customer services is a major and supreme element in business so they prioritize better customer service experiences. Businesses can grow revenues by providing customer satisfaction service experience. I accept this as extraordinary opportunity of close relationship between agent and custome...read more
Answered by Pratik Sasane
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It was an online test which is not good

Q1. Introduction about yourself
Ans. 
Experienced Customer Support Officer with 5+ years in the industry. Skilled in resolving customer issues and providing excellent service.
• 5+ years of experience in customer support

• Strong problem-solving skills

• Excellent communication and interpersonal skills

• Proficient in handling customer inquiries and complaints

• Ability to work under pressure and meet deadlines
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Q2. Job skills related questions
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Q1. Discuss 4 case study related to supply chain management.
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Round duration - 140 minutes
Round difficulty - Medium

Test timing was at 2:00 pm , it was conducted in a college and the environment was good for the test. Camera was a primary part of test, so no suspicious activity.

Q1. 
Sum of Two Numbers Represented as Arrays
Given two numbers in the form of two arrays where each element of the array represents a digit, calculate the sum of these two numbers and return this sum as an ar...read more
Ans. 
Given two numbers represented as arrays, calculate their sum and return the result as an array.
• Iterate through the arrays from right to left, adding digits and carrying over if necessary

• Handle cases where one array is longer than the other by considering the remaining digits

• Ensure the final sum array does not have any leading zeros
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Round duration - 20 minutes
Round difficulty - Easy

The round was conducted at around 12 p.m. I was called at the college location and then it was conducted. The interviewer was quite polite and frank.

Round duration - 8 minutes
Round difficulty - Easy

This round was conducted right after finishing and clearing the technical round at the same place and on the same day.

Q1. What's your salary expectations
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Q2. What's your strength and weakness
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