CreditVidya Operations Associate Interview Questions and Answers for Experienced

Q1. Product Knowledge
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Q2. Aptitude for fintech
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Q1. Past experience
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Q2. Knowledge of products
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Q1. Cultural fit of the candidate
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Q2. Vision for next 2-3 years
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To lead the team in achieving strategic goals, driving innovation, and fostering a culture of collaboration and growth.
• Develop and implement strategic plans to drive business growth

• Lead and mentor team members to enhance their skills and performance

• Identify and capitalize on emerging trends and technologies in the industry

• Foster a culture of collaboration, innovation, and continuous learning

• Build strong relationships w...read more
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Q1. Self introduction
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Q2. Company related information
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General English, Aptitude and reasoning

Q1. General screening with operation manager
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Q2. Opinion on KPI metrics. Example: Quality, AHT, CSAT etc.
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KPI metrics are essential for measuring performance and identifying areas for improvement.
• KPI metrics provide a clear understanding of performance against goals

• Quality metrics can include error rates, compliance with standards, and customer satisfaction

• AHT (Average Handle Time) measures efficiency in handling customer interactions

• CSAT (Customer Satisfaction) metrics gauge customer happiness and loyalty

• Regularly reviewi...read more
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Written aptitude test

Q1. Manager round. General questions around relevant experience.
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Q1. Basic communication questions
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Q1. A brief discussion about the Resume
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Written assignment on a topic

Q1. About kyc process,related act, str etc
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Q1. Methods of valuation
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Valuation methods are used to determine the worth of a company or asset.
• Common valuation methods include discounted cash flow (DCF), comparable company analysis (CCA), and precedent transactions analysis.

• DCF involves estimating the future cash flows of a company and discounting them back to present value.

• CCA compares the target company to similar publicly traded companies to determine its value.

• Precedent transactions a...read more
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Q1. What is your expectation for salary
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Q2. As per industry standard.
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Talk about the given topic to present facts, opinions and conclusions and try to honest as much as possible.

Q1. Random questions about Previous jobs and Interpersonal skills
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Q1. Questions related to work experience and few questions about reasoning and how my skills & experience will make difference in the current role.
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Q1. Introduction Previous Sales Experience Passion about your projects
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I have extensive sales experience and a passion for delivering successful projects.
• I have worked in sales for over 5 years, consistently exceeding targets and building strong relationships with clients.

• I am highly motivated and enjoy the challenge of meeting and exceeding customer expectations.

• I have a track record of successfully delivering projects on time and within budget, ensuring customer satisfaction.

• I am passio...read more
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Q1. Introduction Previous Experience Sales Cycle Experience
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I have extensive experience in sales cycle management and have worked in various industries.
• I have worked in sales for over 7 years, with experience in both B2B and B2C sales.

• I have managed the entire sales cycle, from prospecting to closing deals.

• I have experience in industries such as technology, healthcare, and finance.

• I have consistently exceeded sales targets and have been recognized for my performance.

• I am skille...read more
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