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I applied via Referral and was interviewed in Jul 2023. There were 3 interview rounds.
I applied via Company Website and was interviewed in Apr 2022. There were 2 interview rounds.
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I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 3 interview rounds.
I will handle customers with empathy, active listening, problem-solving skills, and clear communication.
Show empathy and understanding towards customers' concerns
Practice active listening to fully understand the issue before providing solutions
Utilize problem-solving skills to address customer needs effectively
Communicate clearly and professionally to ensure customers are informed and satisfied
I applied via Company Website and was interviewed in Nov 2024. There was 1 interview round.
I applied via Approached by Company and was interviewed in Jun 2024. There were 5 interview rounds.
Manager and technical officer
One split AC installation work explain
ROI of a service center can be calculated by dividing the net profit generated by the service center by the total investment made in the center.
Calculate the total revenue generated by the service center over a specific period of time.
Subtract the total costs incurred by the service center during the same period.
Divide the net profit by the total investment made in the service center to get the ROI.
ROI = (Net Profit / ...
posted on 4 Jun 2024
By actively listening, empathizing, offering solutions, and following up.
Listen to the customer's concerns without interrupting
Empathize with the customer's frustration and show understanding
Offer solutions or alternatives to address the customer's issue
Follow up with the customer to ensure their satisfaction and resolve any remaining concerns
KPIs in customer service executive are key performance indicators used to measure the success of customer service operations.
KPIs help track important metrics such as customer satisfaction, response time, resolution rate, and first contact resolution.
Examples of KPIs include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Average Handle Time (AHT), and Customer Retention Rate.
KPIs are used to set goals, m...
Good be preapred technical queations are there
posted on 15 Sep 2023
I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.
Computer science and technology
posted on 21 May 2023
I applied via Walk-in and was interviewed in Apr 2023. There were 3 interview rounds.
Arithmatic and advance
based on 3 interviews
Interview experience
based on 26 reviews
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