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Control Print Senior Service Engineer Interview Questions and Answers

Updated 17 Apr 2024

Control Print Senior Service Engineer Interview Experiences

2 interviews found

Senior Service Engineer Interview Questions & Answers

user image Kamlesh Kant Tiwari

posted on 3 Aug 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(4 Questions)

  • Q1. Basic Knowledge of products / printers company dealing in
  • Q2. Basic Knowledge of company & last year revenue
  • Q3. Information of companies competitors
  • Q4. Information of electronic/ electric circuits
Round 3 - HR 

(2 Questions)

  • Q1. Where do u see yourself after 5 years
  • Q2. Are you flexible of travelling
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Technical questions
  • Q2. Related to qualification
Round 2 - HR 

(1 Question)

  • Q1. Salary structure

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Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Total based on previous Company’s products
  • Q2. All related material testing machine
Round 2 - One-on-one 

(2 Questions)

  • Q1. Situation based question
  • Q2. How you will handle Customers at different different situation
  • Ans. 

    I will handle customers with empathy, active listening, problem-solving skills, and clear communication.

    • Show empathy and understanding towards customers' concerns

    • Practice active listening to fully understand the issue before providing solutions

    • Utilize problem-solving skills to address customer needs effectively

    • Communicate clearly and professionally to ensure customers are informed and satisfied

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Over all good but it will take time to complete this all round approx 2 to 3 weaks
Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Things are going well for the company.
  • Q2. Things are going well for the company.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jun 2024. There were 5 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What is sub cooling and super heat
  • Q2. The chiller condenser outlet line to super heat work and evaporator to compressor before sub cooling work
Round 2 - HR 

(2 Questions)

  • Q1. Refrigeration basic cycle
  • Q2. 1.Compressor to condenser 2.Condenser to expansion valve 3.Expansion valve to evaporator 4.Evaporator to compressor
Round 3 - Technical 

(2 Questions)

  • Q1. The split unit E6 error how to resolve
  • Q2. Check the Indore to outdoor communication cable continuity continuous not coming means cable is failure and cable continuity is coming na board failure
Round 4 - Group Discussion 

Manager and technical officer

Round 5 - Aptitude Test 

One split AC installation work explain

Service Manager Interview Questions & Answers

IFB user image Pradeep Kumar Rana

posted on 25 Sep 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. NPS CSAT Understanding
  • Q2. How to Calculate ROI of Service Center
  • Ans. 

    ROI of a service center can be calculated by dividing the net profit generated by the service center by the total investment made in the center.

    • Calculate the total revenue generated by the service center over a specific period of time.

    • Subtract the total costs incurred by the service center during the same period.

    • Divide the net profit by the total investment made in the service center to get the ROI.

    • ROI = (Net Profit / ...

  • Answered by AI
  • Q3. Product Knowledge special Washing Machine ,AC,Refrigerator
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(4 Questions)

  • Q1. About your experience
  • Q2. Responsibility in customer service
  • Q3. How can we convert frustrated customer
  • Ans. 

    By actively listening, empathizing, offering solutions, and following up.

    • Listen to the customer's concerns without interrupting

    • Empathize with the customer's frustration and show understanding

    • Offer solutions or alternatives to address the customer's issue

    • Follow up with the customer to ensure their satisfaction and resolve any remaining concerns

  • Answered by AI
  • Q4. What are kpi in customer service executive
  • Ans. 

    KPIs in customer service executive are key performance indicators used to measure the success of customer service operations.

    • KPIs help track important metrics such as customer satisfaction, response time, resolution rate, and first contact resolution.

    • Examples of KPIs include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Average Handle Time (AHT), and Customer Retention Rate.

    • KPIs are used to set goals, m...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence on yourself
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Good be preapred technical queations are there

Round 2 - Technical 

(2 Questions)

  • Q1. Introduce your self
  • Q2. Tell me about your previous
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(5 Questions)

  • Q1. Relative of technical
  • Q2. Opposite relative
  • Q3. Mostly important
  • Q4. My introduction
  • Q5. Realtive self questions and introduction
Round 3 - Coding Test 

Computer science and technology

Interview Preparation Tips

Interview preparation tips for other job seekers - Any job have i provide
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Arithmatic and advance

Round 3 - Technical 

(5 Questions)

  • Q1. Transformer and switchgear protection
  • Q2. Breaker and maintainance
  • Q3. Electrical equipment knowledge
  • Q4. Meter test and punching
  • Q5. Generation and power plant base quiz

Interview Preparation Tips

Interview preparation tips for other job seekers - I got build in knowledge and comfortable job .

Control Print Interview FAQs

How many rounds are there in Control Print Senior Service Engineer interview?
Control Print interview process usually has 2-3 rounds. The most common rounds in the Control Print interview process are Technical, HR and Resume Shortlist.
What are the top questions asked in Control Print Senior Service Engineer interview?

Some of the top questions asked at the Control Print Senior Service Engineer interview -

  1. Basic Knowledge of products / printers company dealing...read more
  2. Information of electronic/ electric circu...read more
  3. Information of companies competit...read more

Tell us how to improve this page.

Control Print Senior Service Engineer Interview Process

based on 3 interviews

Interview experience

4
  
Good
View more

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Control Print Senior Service Engineer Salary
based on 140 salaries
₹2.5 L/yr - ₹6 L/yr
33% less than the average Senior Service Engineer Salary in India
View more details

Control Print Senior Service Engineer Reviews and Ratings

based on 26 reviews

3.8/5

Rating in categories

3.6

Skill development

3.5

Work-life balance

3.3

Salary

3.6

Job security

3.4

Company culture

2.9

Promotions

3.5

Work satisfaction

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