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ContactPoint 360 Client Support Executive Interview Questions and Answers

Updated 9 May 2021

ContactPoint 360 Client Support Executive Interview Experiences

1 interview found

Interview Questionnaire 

3 Questions

  • Q1. Why you wants to join contact Point 360..?
  • Q2. Tell me about merit and demerits...?
  • Q3. How you handle your pressure...?

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. What kind of experiences do you carry
  • Ans. 

    I have diverse experiences in customer service, problem-solving, and communication.

    • Worked in retail for 2 years, assisting customers with product inquiries and purchases

    • Volunteered at a local charity, organizing events and communicating with donors

    • Interned at a marketing firm, handling client inquiries and resolving issues

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. What kind of experience do you carry
  • Ans. 

    I have over 5 years of experience in client service roles, including managing client accounts and resolving issues.

    • Managed client accounts and ensured their satisfaction

    • Resolved client issues in a timely and efficient manner

    • Communicated effectively with clients to understand their needs and provide solutions

    • Collaborated with internal teams to address client concerns and improve overall service quality

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Last company job description
Round 2 - HR 

(2 Questions)

  • Q1. Youself last company details
  • Q2. Asking about how u can handle rep
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Basic coding guidelines

Round 2 - One-on-one 

(2 Questions)

  • Q1. Icd coding guidelines and sequencing
  • Q2. Cpt, asa and questions related to anesthesia modifiers, base units, qualifying circumstances
Round 3 - HR 

(2 Questions)

  • Q1. Joining formalities
  • Q2. Salary packages
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Family background
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Experience about previous organization
  • Ans. 

    I have over 10 years of experience in my previous organization, where I successfully led client partnerships and drove revenue growth.

    • Led client partnership initiatives to drive revenue growth

    • Managed key client accounts and ensured customer satisfaction

    • Collaborated with cross-functional teams to deliver successful projects

    • Implemented strategies to increase client retention and upsell opportunities

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in May 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. MDM table with examples
  • Ans. 

    MDM table is a master data management table that stores key information about entities in an organization.

    • MDM tables store unique identifiers for entities such as customers, products, or employees.

    • They also store attributes related to these entities, such as names, addresses, and contact information.

    • MDM tables help ensure data consistency and accuracy across different systems in an organization.

    • Examples of MDM tables i...

  • Answered by AI
  • Q2. Modifier 25, examples

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - Technical 

(4 Questions)

  • Q1. Will you goto mosque
  • Q2. Name 3 actress name and to whom to like the most and why?
  • Ans. Nayanthara, tamanna, kajal. I like lady superstar of tamil nadu. She never mind to act alone without actor.
  • Answered Anonymously
  • Q3. Which movie you watched recently and explain story
  • Q4. How much salary you need
  • Ans. I said 23k. HR said we will give 29k smile 😊
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go with smile or go with your girlfriend
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Authorization denials
  • Q2. Coordination of benefits payer
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. General topics - just to test our English knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold to clear this round

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ContactPoint 360 Client Support Executive Salary
based on 8 salaries
₹2.4 L/yr - ₹3.4 L/yr
22% less than the average Client Support Executive Salary in India
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