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Engaged Employer

ContactPoint 360

Verified
3.8
based on 44 Reviews

Working at ContactPoint 360

Company Summary

ContactPoint 360 delivers tailored customer experience solutions for leading corporations, integrating advanced technology and human insights to enhance service delivery.

Overall Rating

3.8/5
based on 44 reviews
highly rated categories
3% above
industry average
highly rated categories
Highly rated for

Work-life balance

highly rated categories
Critically rated for

Promotions, Job security

Work Policy
Monday to Friday
Monday to Friday
65% employees reported
Flexible timing
Flexible timing
50% employees reported
No travel
No travel
91% employees reported
Night shift
Night shift
54% employees reported
View detailed work policy
Top Employees Benefits
Office cab/shuttle
Office cab/shuttle
2 employees reported
Job/Soft skill training
Job/Soft skill training
2 employees reported
Office gym
Office gym
1 employee reported
Cafeteria
Cafeteria
1 employee reported
View all benefits
Sun Pharmaceutical Industries
Join us and thrive in a company culture that inspires and empowers.

About ContactPoint 360

Founded in2007 (18 yrs old)
India Employee Count201-500
Global Employee Count1k-5k
HeadquartersMississauga, Canada, United States (USA)
Office Locations
--
Websitecontactpoint360.com
Primary Industry
Other Industries
--

At ContactPoint360, we partner with the world’s most innovative and Fortune 500 companies, crafting bespoke, efficient solutions that enhance their CX journey. More than a BPO, we are revolutionaries blending human insight with the transformative power of empathy and advanced technology. We believe in simplicity, not complexity.


Our team brings together the brightest minds to customize technology and leverage data, ensuring that our Digital CX, Content Moderation, AI Services, Trust & Safety, and AR Management solutions are not only effective but also transformative. Our commitment lies in realizing our partners’ visions, protecting and propelling their interests with meaningful innovation. That’s what sets us apart - that’s what makes us ContactPoint360.


We're proud to have a presence in 9 countries, with 10 delivery centers that support 36 languages, 24-7, 365 days a year.

ContactPoint 360 Ratings

based on 44 reviews

Overall Rating

3.8/5
How AmbitionBox ratings work?
5
19
4
8
3
5
2
2
1
10

Category Ratings

4.0

Work-life balance

3.7

Work satisfaction

3.6

Company culture

3.5

Salary

3.4

Skill development

3.3

Job security

3.2

Promotions

ContactPoint 360 is rated 3.8 out of 5 stars on AmbitionBox, based on 44 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more

ContactPoint 360 Reviews

Top mentions in ContactPoint 360 Reviews

+ 1 more
HCLTech
Find your spark at a global tech company that values your every skill
Unlock significant opportunities

Compare ContactPoint 360 with Similar Companies

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3.8/5
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3.9/5
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3.8/5
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Highly Rated for
Work-life balance
No highly rated category
Skill development
Work-life balance
Job security
Job security
Critically Rated for
Promotions
Job security
Promotions
Salary
No critically rated category
Promotions
Salary
Primary Work Policy
-
Work from office
57% employees reported
Work from office
68% employees reported
Work from office
74% employees reported
Rating by Women Employees
4.1
Good
rated by 22 women
3.6
Good
rated by 654 women
3.7
Good
rated by 9k women
3.8
Good
rated by 7.7k women
Rating by Men Employees
3.6
Good
rated by 21 men
3.5
Good
rated by 1.2k men
4.0
Good
rated by 19.3k men
3.8
Good
rated by 17.5k men
Job security
3.3
Average
3.6
Good
3.8
Good
4.0
Good
View more

ContactPoint 360 Salaries

ContactPoint 360 salaries have received with an average score of 3.5 out of 5 by 44 employees.

Quality Analyst

(9 salaries)
Unlock
₹3 L/yr - ₹5.5 L/yr

Client Support Executive

(8 salaries)
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₹2.4 L/yr - ₹3.4 L/yr

Software Engineer

(8 salaries)
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₹4.5 L/yr - ₹7.5 L/yr

Python Developer

(6 salaries)
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₹4 L/yr - ₹7.5 L/yr

Customer Support Executive

(6 salaries)
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₹2.5 L/yr - ₹4.5 L/yr

Customer Service Associate

(6 salaries)
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₹2.8 L/yr - ₹3.5 L/yr

QA Tester

(6 salaries)
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₹4.2 L/yr - ₹5.5 L/yr

Operations Manager

(6 salaries)
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₹9 L/yr - ₹12 L/yr

Real Time Analyst

(6 salaries)
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₹2.8 L/yr - ₹3.7 L/yr

Senior Software Engineer

(5 salaries)
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₹9.5 L/yr - ₹12 L/yr

ContactPoint 360 Jobs

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ContactPoint 360 FAQs

When was ContactPoint 360 founded?
ContactPoint 360 was founded in 2007. The company has been operating for 18 years primarily in the Analytics & KPO sector.
Where is the ContactPoint 360 headquarters located?
ContactPoint 360 is headquartered in Mississauga, Canada.
How many employees does ContactPoint 360 have in India?
ContactPoint 360 currently has approximately 200+ employees in India.
Does ContactPoint 360 have good work-life balance?
ContactPoint 360 has a work-life balance rating of 4.0 out of 5 based on 40+ employee reviews on AmbitionBox. 61% employees rated ContactPoint 360 4 or above on work-life balance. This rating reflects the company's efforts to help employees maintain a healthy balance between their personal and professional lives. We encourage you to read ContactPoint 360 work-life balance reviews for more details
Is ContactPoint 360 good for career growth?
Career growth at ContactPoint 360 is rated as moderate, with a promotions and appraisal rating of 3.2. 39% employees rated ContactPoint 360 3 or below, while 61% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading ContactPoint 360 reviews for more detailed insights.
What are the pros and cons of working in ContactPoint 360?
Working at ContactPoint 360 comes with several advantages and disadvantages. It is highly rated for work life balance. However, it is poorly rated for promotions / appraisal and job security, based on 40+ employee reviews on AmbitionBox.
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