Citicorp Operations Support Specialist Interview Questions and Answers

Q1. Grep commands and awk commands
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Q2. Smql query to find depart name
Ans. 
Use SMQL query to find department name
• Use SELECT statement to retrieve department name

• Specify the table where department name is stored

• Use WHERE clause to filter results if needed
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Q1. Dhcp how it works
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DHCP (Dynamic Host Configuration Protocol) is a network protocol that automatically assigns IP addresses to devices on a network.
• DHCP server assigns IP addresses to devices on a network

• DHCP clients request IP addresses from the DHCP server

• DHCP lease time determines how long an IP address is valid for

• DHCP uses UDP port 67 for server and port 68 for client communication
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Q2. What is vpn how it works
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VPN stands for Virtual Private Network, a technology that allows users to securely access a private network over a public network.
• VPN creates a secure and encrypted connection between the user's device and the private network.

• It masks the user's IP address and encrypts data to ensure privacy and security.

• VPN can be used to access restricted websites, secure remote access to a company's network, and protect data while u...read more
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Q1. How you will face costumer
Ans. 
I will face customers with a friendly and professional attitude, actively listening to their concerns and providing timely solutions.
• Greet the customer with a smile and friendly tone

• Listen actively to their concerns without interrupting

• Ask clarifying questions to fully understand the issue

• Provide timely and effective solutions

• Follow up to ensure the issue is resolved to their satisfaction
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Q2. How fast and efficient you are
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I am highly efficient and always strive to complete tasks quickly without sacrificing quality.
• I prioritize tasks based on urgency and impact on users

• I constantly look for ways to streamline processes and improve efficiency

• I have a track record of resolving issues promptly and effectively

• I am proficient in troubleshooting and problem-solving techniques
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It is basic questions

Q1. Tell me about ur self
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I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Skilled in troubleshooting hardware and software issues

• Strong communication and problem-solving skills
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Q2. More questions related to dbms, os and networks
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Q1. What is DHCP and explain FSMO rules?
Ans. 
DHCP is a network protocol that automatically assigns IP addresses to devices. FSMO rules are roles in Active Directory that control specific operations.
• DHCP stands for Dynamic Host Configuration Protocol

• DHCP automatically assigns IP addresses to devices on a network

• FSMO (Flexible Single Master Operations) roles are specialized roles in Active Directory that control specific operations like schema master, domain naming
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Q2. How set firewall outside Policy?
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To set firewall outside policy, you need to adjust the rules and configurations to allow or block specific traffic.
• Review the current firewall policy to understand what is allowed and what is blocked

• Identify the specific traffic or IP addresses that need to be allowed or blocked

• Adjust the firewall rules and configurations accordingly

• Test the changes to ensure they are working as intended
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Q1. What is database
Ans. 
A database is a structured collection of data that is stored and accessed electronically.
• Database is used to store and organize data in a structured manner

• It allows for efficient retrieval, insertion, and updating of data

• Examples of databases include MySQL, Oracle, and MongoDB
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Q2. What is shell script
Ans. 
A shell script is a script written for a shell, or command-line interpreter, to automate tasks or execute commands.
• Shell scripts are used to automate repetitive tasks or execute commands in a Unix/Linux environment.

• They are written in a scripting language compatible with the shell being used (e.g. Bash, sh).

• Shell scripts can be used to perform system administration tasks, manage files, or automate software deployment.

• E...read more
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Q1. Tell me about yourself
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Experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and ticketing platforms

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q1. 1) Introduction 2) Experience 3) salary expectation.
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Q1. Salary discussion
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