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Capes

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Capes Customer Service Executive Interview Questions and Answers

Updated 4 May 2024

Capes Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

Jay Gode

posted on 4 May 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Indeed and was interviewed before May 2023. There were 3 interview rounds.

Round 1 - HR

(1 Question)

Q1. Where did you work previously? Guide us about the experience?

Add your answer

Round 2 - One-on-one

(2 Questions)

Q1. About yourself?

Add your answer

Q2. About the position

Add your answer

Round 3 - Case Study

AI in CRM, CRM for a ecommerce organization

Top trending discussions

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Interview Tips & Stories

honestword

ex -

Oxane Partners

Disappointing Interview Experience with D.E. Shaw

I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Tresor Systems

Simran Gupta

posted on 1 Nov 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Approached by Company and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - One-on-one

(1 Question)

Q1. Related to your profile

Add your answer

Round 3 - HR

(1 Question)

Q1. Related to job profile and then some financial questions.

Add your answer

Customer Care Executive Interview Questions & Answers

FreshToHome

Harini Santosh

posted on 4 Jun 2023

Interview experience

Bad

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Job Portal and was interviewed in May 2023. There was 1 interview round.

Round 1 - One-on-one

(2 Questions)

Q1. About freshtohome

Add your answer

Q2. About customer care support meaning

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join in Bangalore team there is devil team leader name Likitha she is devil ghost too much attitude she is really an unprofessional person and not a human being too do not login in her team. There are other team you can join Geetha chennai team leader very good person by heart and soul very helpful and very talented who understands team member situation and acts accordingly. Lokanath hyderbad team leader same like Geetha very nice person who is supportive and acts accordingly with the team members queries.

Customer Support Executive Interview Questions & Answers

24seven

Anonymous

posted on 6 Oct 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - HR

(2 Questions)

Q1. About your self and meaning of customer care

Ans. Nf rnrefqwf raeifnaisjnfwir weurfnaiwusnfv nwquefnaishefnamn uqernfinfve

Answered Anonymously

Add your answer

Q2. Jsdcmjksdc nhfn iansviasndv muiwv n v9isdvknfv voervn ?

Ans. Iqnweuvnwvwch eurvwuvn udncnufv jeuncdds vieuv neij

Answered Anonymously

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and have fluent conversation in English

Customer Support Executive Interview Questions & Answers

FreshToHome

Anonymous

posted on 24 Jan 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all tips

Round 2 - HR

(2 Questions)

Q1. HR called to check our communication skills and discussed with us other details

Add your answer

Q2. HR asked to about my previous company, she enquired about my experience she explained the upcoming rounds

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Where they questioned us about the company and mock call was made for assessing if we are eligible to handle calls

Add your answer

Round 4 - Aptitude Test

Few candidates were short listed after a week's training we were given a test in which few of them shortlisted for going onboard

Interview Preparation Tips

Interview preparation tips for other job seekers - Excellent communication skill is the core and most important aspect to clear the round.

Customer Support Executive Interview Questions & Answers

FreshToHome

Anonymous

posted on 29 Aug 2022

I applied via Naukri.com and was interviewed before Aug 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

View all tips

Round 2 - One-on-one

(1 Question)

Q1. About FTH and languages known..

Add your answer

Round 3 - HR

(1 Question)

Q1. Question will be based on FTH, so refer the website and news about FTH.

Add your answer

Round 4 - Assesment

(1 Question)

Q1. After training conduct Assesment then you will be on board.

Add your answer

Interview Preparation Tips

Topics to prepare for FreshToHome Customer Support Executive interview:

customer support
Customer Service
Customer Handling
Customer Retention

Interview preparation tips for other job seekers - Focus on the Training. After training there will an Assesment, if you clear on the Assesment then you will be on board. After you will be on to the respective team and you will be explained to your role. Respective TL will guide you for the process and also the SLA to follow.

Customer Service Executive Interview Questions & Answers

Tresor Systems

Simran Gupta

posted on 1 Nov 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Approached by Company and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.

View all tips

Round 2 - One-on-one

(1 Question)

Q1. Related to your profile

Add your answer

Round 3 - HR

(1 Question)

Q1. Related to job profile and then some financial questions.

Add your answer

Customer Support Executive Interview Questions & Answers

FreshToHome

Anonymous

posted on 21 Apr 2022

I applied via Recruitment Consulltant and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.

View all tips

Round 2 - HR

(1 Question)

Q1. Tell me yourself? What is FTH daily? Why should i hire you?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing you have to know that the company details and all and they want only experience candidates fresher not allowed.