CAMS Processing Executive Interview Questions and Answers

Q1. Give an example of good customer service.
Ans. 
A good example of customer service is when a representative goes above and beyond to resolve a customer's issue with empathy and efficiency.
• Listening actively to the customer's concerns

• Offering personalized solutions

• Following up to ensure satisfaction
Answered by AI
Add your answer
Q2. Give an example of bad customer service.
Ans. 
Being ignored by a customer service representative when seeking assistance.
• Long wait times on hold without any updates or assistance

• Rude or dismissive behavior from customer service representatives

• Lack of follow-up or resolution to customer inquiries or complaints
Answered by AI
Add your answer
Q3. Give an instance of managing a difficult situation in your life and you handled it successfully.
Add your answer
Q4. Give an example of your biggest regret so far.
Add your answer

Q1. Reasons for choosing this company.
Add your answer
Q2. Reasons for gap in career.
Add your answer

Aptitude test, specifically the first round.

Discussion on the specified topic.

Q1. Can you provide a self-introduction?
Add your answer

Q1. Introduction self
Add your answer

Q1. Python and sql intermediate level questions
Add your answer

Q1. Guesstimate problem
Add your answer

Q1. Director level round
Add your answer

Q1. Compensation discussion
Add your answer

Q1. Tell me about yourself
Ans. 
Experienced processing executive with a strong background in managing operations and optimizing workflows.
• Over 5 years of experience in processing and operations management

• Skilled in streamlining processes to improve efficiency and reduce costs

• Proven track record of meeting deadlines and exceeding targets

• Strong leadership and communication skills, able to motivate teams to achieve goals
Answered by AI
Add your answer
Q2. Describe. Zomato Case study
Ans. 
Zomato is a food delivery and restaurant discovery platform.
• Zomato was founded in 2008 in India.

• It operates in multiple countries around the world.

• Zomato offers online food delivery, restaurant reviews, and table reservations.

• The company has faced competition from other food delivery platforms like Swiggy and Uber Eats.
Answered by AI
Add your answer

Aptitude test, specifically the first round.

Discussion on the specified topic.

Q1. Can you provide a self-introduction?
Add your answer

Q1. Introduction self
Add your answer

Q1. Top risks in P2P process
Ans. 
Top risks in P2P process include fraud, errors, compliance issues, and lack of control.
• Fraudulent activities by vendors or employees

• Errors in data entry or processing leading to incorrect payments

• Non-compliance with regulations and policies

• Lack of control over the entire procure-to-pay process
Answered by AI
Add your answer
Q2. Key achievements
Add your answer
Q3. Situations where you handled complex circumstances
Add your answer
Q4. What will you bring to the team
Add your answer
Q5. Why should we hire you
Add your answer