BT E Serv Business Operations Associate Interview Questions and Answers for Experienced

Had test for first round

Had group discussion after taking aptitude test

Asked many details about customers communication

Q1. When technical round they asked how am I have knowledge about mobile technology
Ans. 
I answered for the question they asked activation of mobile
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Q2. How you communicate with a customer when they enter in your outlet
Ans. 
I greet them warmly, ask how I can assist, and provide information on promotions or specials.
• Greet the customer with a smile and a warm welcome

• Ask how you can assist them or if they need help finding anything

• Inform them about any ongoing promotions or specials

• Offer assistance in making a decision or provide recommendations if needed
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Q3. How you come to know about customer that what type of customer they are
Ans. 
By analyzing their behavior, preferences, purchase history, and feedback.
• Analyze customer behavior such as frequency of purchases, products/services they buy, and channels they use

• Collect feedback through surveys, reviews, and social media interactions

• Segment customers based on demographics, psychographics, and past interactions

• Use data analytics tools to identify patterns and trends in customer data

• Personalize communi...read more
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Q4. How you solve the customer problem without asking your seniors
Ans. 
By analyzing the situation, utilizing resources, and making decisions based on experience and knowledge.
• Analyze the customer problem thoroughly

• Utilize available resources such as company policies, procedures, and past experiences

• Make decisions based on your own experience and knowledge

• Implement a solution and monitor its effectiveness

• Seek feedback from the customer to ensure satisfaction
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Q5. How you communicate when customer too rude
Ans. 
I remain calm, listen actively, empathize, and address the issue professionally.
• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions

• Address the issue professionally and offer solutions

• Avoid escalating the situation further
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Q6. How will start explaining about mobile phone technology
Ans. 
Mobile phone technology is the technology used in mobile communication devices.
• Explain the evolution of mobile phone technology from basic voice calls to smartphones with advanced features.

• Discuss the components of mobile phones such as processors, displays, cameras, and connectivity options.

• Explain the role of operating systems like iOS and Android in powering mobile devices.

• Talk about the impact of mobile technology ...read more
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Q7. How you promise customer that when they will ask for new perticular numbers
Ans. 
We promise customers timely delivery of new specific numbers by ensuring efficient operations and clear communication.
• Ensure efficient operations to meet customer requests promptly

• Maintain clear communication with customers regarding timelines and expectations

• Provide updates on the progress of obtaining the new numbers

• Offer alternatives or solutions if there are any delays

• Follow up with customers to ensure satisfaction
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Q8. How will you come to the customer that they are buying the product or not
Ans. 
By analyzing customer behavior, feedback, and sales data, we can determine if customers are buying the product.
• Analyze sales data to track product purchases

• Collect customer feedback to understand their satisfaction level

• Monitor customer behavior on the website or in-store to see if they are browsing or purchasing

• Conduct market research to identify trends and demand for the product

• Use customer surveys or interviews to g
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Q9. How you convince the customer that when they are not ready to pay their mobile bill
Ans. 
By highlighting the importance of timely payments and offering flexible payment options, I would convince the customer to pay their mobile bill.
• Explain the consequences of not paying the bill on time, such as service interruption or late fees

• Offer flexible payment options, such as payment plans or extensions

• Highlight the benefits of maintaining a good payment history, such as improved credit score

• Provide excellent cust...read more
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Q1. About service delivery
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Normal mathematics and some technical

Q1. Mostly questions from switching and RaN tolls ,LSMR
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Q2. Function of Router. Process of switch configuration
Ans. 
Router functions to route data packets between different networks. Switch configuration involves setting up ports, VLANs, and security settings.
• Router functions include routing data packets between networks, determining the best path for data transmission, and providing network security.

• Switch configuration involves setting up ports, VLANs (Virtual Local Area Networks), and security settings to control traffic flow wit...read more
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Q1. What is VPN? How it works?
Ans. 
VPN stands for Virtual Private Network. It allows users to securely access a private network over a public network.
• VPN creates a secure and encrypted connection between the user's device and the private network

• It masks the user's IP address and encrypts data to ensure privacy and security

• Common types of VPN include SSL VPN, IPsec VPN, and PPTP VPN

• VPN can be used to access company networks remotely, bypass geo-restricti
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Q2. What is BGP and OSPF?
Ans. 
BGP (Border Gateway Protocol) is an exterior gateway protocol used to route traffic between different autonomous systems. OSPF (Open Shortest Path First) is an interior gateway protocol used to route traffic within a single autonomous system.
• BGP is used to connect different autonomous systems and make routing decisions based on network policies.

• OSPF is used within a single autonomous system to determine the best path f...read more
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Q1. What is rating of llop
Ans. 
The rating of llop refers to the Load Line Operating Power of a network device.
• Rating of llop is a measure of the maximum power a network device can operate at.

• It is important for ensuring the device does not exceed its power limits.

• For example, a switch may have a rating of llop of 250W, meaning it can operate at a maximum power of 250 watts.
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Q2. How many max sectors run on tower
Ans. 
The maximum number of sectors that can run on a tower depends on various factors such as tower capacity, network traffic, and hardware specifications.
• The maximum number of sectors that can run on a tower is typically determined by the tower's capacity and the network traffic it needs to handle.

• Factors such as hardware specifications, signal strength, and interference can also impact the maximum number of sectors that c...read more
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Q1. What is IPRAN solution
Ans. 
IPRAN solution stands for Internet Protocol Radio Access Network, which is a network architecture that combines IP/MPLS and mobile technologies.
• IPRAN solution is used to provide high-speed internet access to mobile users.

• It helps in optimizing network resources and improving network performance.

• Examples of IPRAN solution providers include Cisco, Huawei, and Juniper Networks.
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Q2. What is the different types of L2VPN we have
Ans. 
Different types of L2VPN include Ethernet VPN (EVPN), Virtual Private LAN Service (VPLS), and Layer 2 Tunneling Protocol (L2TP).
• Ethernet VPN (EVPN) - Uses BGP as the control plane protocol for distributing MAC addresses across the network.

• Virtual Private LAN Service (VPLS) - Extends a LAN over the network, allowing multiple sites to appear as if they are on the same LAN segment.

• Layer 2 Tunneling Protocol (L2TP) - Creat...read more
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