Bobbys Support Solutions Administrator Interview Questions and Answers

Q1. What is SLA management
Ans. 
SLA management refers to the process of defining, negotiating, and monitoring service level agreements between a service provider and a customer.
• SLA management involves setting clear expectations for service levels, such as response times, uptime, and resolution times.

• It also includes negotiating these terms with customers to ensure they align with their needs and expectations.

• Monitoring SLAs involves tracking performa...read more
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Q2. Role of incident management
Ans. 
Incident management involves identifying, analyzing, and responding to incidents to minimize their impact on operations.
• Identifying and categorizing incidents based on severity and impact

• Creating and implementing incident response plans

• Communicating with stakeholders and coordinating response efforts

• Documenting incidents and analyzing root causes to prevent future occurrences
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Q3. What is P1 issue
Ans. 
P1 issue refers to a critical problem or bug that requires immediate attention and resolution.
• P1 issues are typically high priority and impact the functionality or performance of a system.

• They are often classified as urgent and require immediate action to prevent further issues or downtime.

• Examples of P1 issues include system crashes, data loss, security breaches, and major functionality failures.
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Q4. ITIL management process
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Q5. What is Information technology services management
Ans. 
IT services management involves overseeing the planning, design, delivery, operation, and control of information technology services.
• Involves planning, design, delivery, operation, and control of IT services

• Ensures alignment of IT services with business needs and goals

• Manages service levels, performance, and quality

• Coordinates resources and processes to deliver IT services efficiently

• Examples: ITIL framework, service d
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English test is done to check proficiency.
Some aptitude questions may be asked.

Q1. Previous experience and package. More questions about previous experience.
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Q2. CTC discussion is done for the employee
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Q1. Related previous projects
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Q2. About yourself personal details of ours
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Q1. Package expectations
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We were given 'social media' as the discussion topic

Q1. I was asked basic troubleshooting questions like system slowness and adding printer to the system
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Q1. I was asked about the expected salary
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Q1. Desktop related questions like a what is domain, network, outlook PST and OSD, how to repair correpted PST files, and ITIL related questions ect.....
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Q2. Asking Windows latst version, Types of RAM, How to configure network printer.
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Q1. Share details of your previous job.
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Q2. What are your salary expectations?
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Q3. What is your family background?
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Q4. Why should we hire you?
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Q5. Why are you looking for a change?
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Q6. What are your strengths and weaknesses?
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Q7. Tell me about yourself.
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Q1. Good test asked about my skills
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Q2. Explaining ur skills
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