Blubuck Products Customer Care Executive Interview Questions and Answers

Q1. What is b p o
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves contracting out specific business tasks to a third-party provider.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• Companies often outsource these tasks to BPO providers to reduce costs and focus on core business functions.

• Exampl...read more
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Q2. What is customer care executive
Ans. 
A customer care executive is a professional who interacts with customers to provide information, address inquiries, and resolve issues.
• Responsible for handling customer inquiries via phone, email, or chat

• Providing information about products or services

• Resolving customer complaints and issues

• Maintaining customer satisfaction and loyalty

• Escalating complex issues to higher management if necessary
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