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I applied via Naukri.com
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves contracting out specific business tasks to a third-party provider.
Common BPO services include customer support, technical support, data entry, and back-office operations.
Companies often outsource these tasks to BPO providers to reduce costs and focus on core business functions.
Exampl...
A customer care executive is a professional who interacts with customers to provide information, address inquiries, and resolve issues.
Responsible for handling customer inquiries via phone, email, or chat
Providing information about products or services
Resolving customer complaints and issues
Maintaining customer satisfaction and loyalty
Escalating complex issues to higher management if necessary
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posted on 29 Aug 2022
I applied via LinkedIn and was interviewed in Mar 2022. There were 2 interview rounds.
The company expects a senior executive to have strong leadership skills, strategic thinking, and the ability to drive growth and profitability.
Strong leadership skills
Strategic thinking
Ability to drive growth and profitability
The notice period of my previous company was 3 months.
The notice period was 3 months.
I had to serve the entire notice period before joining a new company.
During the notice period, I completed all pending tasks and handed over my responsibilities to my successor.
posted on 28 Oct 2022
posted on 5 Feb 2023
I applied via Referral and was interviewed before Feb 2022. There were 2 interview rounds.
I can provide excellent customer care by actively listening, resolving issues promptly, and ensuring customer satisfaction.
Actively listen to customers' concerns and empathize with their frustrations.
Resolve customer issues promptly and efficiently.
Provide accurate and helpful information to customers.
Ensure customer satisfaction by going above and beyond to meet their needs.
Maintain a positive and professional attitud...
I applied via Referral and was interviewed in Jun 2020. There was 1 interview round.
posted on 14 Dec 2021
I applied via LinkedIn and was interviewed in Jun 2024. There was 1 interview round.
Related finance use case
Analysis formulas are used to perform calculations and manipulate data in order to gain insights and make informed decisions.
Analysis formulas can be used to calculate metrics such as averages, percentages, and ratios.
They can also be used to manipulate data by sorting, filtering, and grouping.
Examples of analysis formulas include SUM, AVERAGE, COUNT, IF, and VLOOKUP.
These formulas can be used in spreadsheet software s...
Process refers to a series of actions or steps taken to achieve a particular goal or outcome.
Process involves planning, organizing, executing, and evaluating tasks or activities.
It helps in achieving efficiency, consistency, and quality in work.
Examples include project management processes, manufacturing processes, and decision-making processes.
Process refers to a series of actions or steps taken to achieve a particular goal or outcome.
Process involves breaking down tasks into smaller steps
It often includes defining roles and responsibilities
Monitoring progress and making adjustments as needed
Examples: project management process, manufacturing process, decision-making process
based on 1 interview
Interview experience
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