Bajaj Capital Insurance Senior Client Care Officer Interview Questions and Answers

I have extensive experience in customer care and I am joining this company because of its excellent reputation and commitment to customer satisfaction.

• I have worked as a customer care executive for 5 years, handling a wide range of customer inquiries and resolving issues effectively.

• I have received positive feedback from customers for my excellent communication skills and ability to empathize with their concerns.

• I have...read more

I am joining this company because of its excellent reputation and commitment to customer satisfaction.

• The company has a strong track record of providing exceptional customer care.

• I am impressed by the positive reviews and feedback from current and former employees.

• The company's values align with my own, particularly in terms of prioritizing customer satisfaction.

• I believe that working for this company will provide me w...read more

As a Customer Care Executive, my job responsibilities included handling customer inquiries, resolving issues, and providing excellent customer service. When dealing with an angry customer, I would remain calm, actively listen to their concerns, empathize with their frustration, and offer a solution to resolve their issue.

• Handling customer inquiries and resolving issues

• Providing excellent customer service

• Remaining calm ...read more