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I applied via Naukri.com
Aptitude test done to know knowledge and mental stability .
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I applied via Shine and was interviewed before Jul 2022. There were 3 interview rounds.
Listen actively, empathize, remain calm, apologize, offer solutions, escalate if necessary
Listen to the customer's concerns without interrupting
Empathize with the customer's frustration and show understanding
Remain calm and composed, avoiding any defensive or confrontational responses
Apologize for the inconvenience caused, even if it wasn't directly your fault
Offer solutions or alternatives to address the customer's is...
Client Relationship Officer
57
salaries
| ₹1 L/yr - ₹2.8 L/yr |
Assistant Manager
47
salaries
| ₹1.8 L/yr - ₹7.5 L/yr |
Operations Executive
41
salaries
| ₹1.4 L/yr - ₹3.4 L/yr |
Customer Relation Officer
41
salaries
| ₹1 L/yr - ₹2.5 L/yr |
Sales Executive
34
salaries
| ₹1.2 L/yr - ₹3.2 L/yr |
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