Asirvad Microfinance Assistant Branch Head Interview Questions and Answers

NPA stands for Non-Performing Asset, which refers to a loan or advance where interest or principal payment remains overdue for a period of 90 days or more.

• NPA is a loan or advance where payment remains overdue for 90 days or more

• It is a type of asset that does not generate income for the lender

• NPA is a major concern for banks and financial institutions

• Examples of NPAs include bad loans, defaulted loans, and restructure

The key to handling customers is to provide excellent customer service and address their needs and concerns.

• Listen actively to the customer and show empathy

• Provide prompt and accurate information

• Resolve issues and complaints effectively

• Offer personalized solutions and recommendations

• Maintain a positive and professional attitude

• Follow up with customers to ensure satisfaction

Microfinance is a financial service that provides small loans and other financial services to low-income individuals and groups.

• Microfinance helps to alleviate poverty by providing access to credit and other financial services.

• It is typically targeted towards low-income individuals and groups who lack access to traditional banking services.

• Microfinance institutions often provide small loans, savings accounts, and insur...read more