Armstrong International Service Engineer Interview Questions and Answers

Take home assignment to create a payment service

Leet Code Hard along with leet code easy

Q1. Tell me something about yourself which is not on your resume?
Add your answer
Q2. Which metric is important? AHT or CSAT?
Ans. 
CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.
• CSAT directly reflects how satisfied customers are with the service provided

• AHT only measures the efficiency of handling customer inquiries, not the quality of service

• Focusing on CSAT can lead to improved customer loyalty and retention

• AHT can be important for operational efficiency, but should not be prioritized ove
Answered by AI
Add your answer

Q1. Why would you want to join this organisation?
Ans. 
I am passionate about the industry and believe in the company's mission and values.
• I admire the company's innovative approach to technology and problem-solving.

• I am impressed by the company's reputation for providing excellent service and support.

• I see great potential for growth and development within the organisation.

• I value the opportunity to work with a talented team of professionals.
Answered by AI
Add your answer

Q1. Why would you like to apply here
Add your answer
Q2. Tell me something about yourself
Add your answer

Q1. Explain the gap in employment during covid
Add your answer

Q1. Why are you looking for a change?
Ans. 
Seeking new challenges and growth opportunities in a different organization.
• Looking for a change to expand my skill set and knowledge.

• Seeking a more challenging role that aligns with my career goals.

• Wanting to work in a different industry to gain new experiences.

• Desire to work in a company with a better work-life balance.

• Seeking better compensation and benefits.

• Wanting to work in a more supportive and collaborative tea
Answered by AI
Add your answer
Q2. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my qualifications and the responsibilities of the role.

• I have researched the average salary range for Customer Service Executives in this industry.

• I am open to negotiation and would like to discuss the salary package further.

• I believe that fair compensation is important for job satisfaction and motivation.
Answered by AI
Add your answer
Q3. Share details of your previous job.
Ans. 
I worked as a Customer Service Executive at XYZ Company.
• Handled customer inquiries and complaints via phone, email, and chat

• Provided product information and resolved customer issues

• Maintained accurate records of customer interactions and transactions

• Collaborated with other departments to ensure customer satisfaction

• Received positive feedback from customers for excellent service

• Achieved monthly targets for customer sati
Answered by AI
Add your answer
Q4. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional customer service.
• I have a friendly and approachable demeanor, which helps me build rapport with customers.

• I am a good listener and can empathize with customers' concerns and needs.

• I am highly organized and can handle multiple tasks efficiently.

• I have a problem-solving mindset and can think quickly on my f...read more
Answered by AI
Add your answer
Q5. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.
• Over 5 years of experience in the customer service industry

• Proficient in handling customer inquiries, complaints, and resolving issues

• Skilled in building positive relationships with customers

• Excellent communication and problem-solving skills

• Ability to work well under pressure and in a fast-pace
Answered by AI
Add your answer