Appletech Consultants Customer Service Executive Interview Questions and Answers

Q1. Why did you left your previous job
Ans. 
I left my previous job due to limited growth opportunities and a desire for a new challenge.
• Limited growth opportunities in my previous role

• Seeking a new challenge and professional development

• Desire for a change in work environment

• Exploring better career prospects
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Q2. What was your expectations
Ans. 
I expected a challenging and rewarding role where I could utilize my customer service skills to provide excellent support to customers.
• I expected to work in a fast-paced environment where I could handle customer inquiries and resolve issues effectively.

• I expected to have opportunities for professional growth and development in the customer service field.

• I expected to work as part of a team and collaborate with colleagu...read more
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Q1. Go through your cv
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Q1. What is your Fav hobbies
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Q1. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I have researched the average salary range for Customer Service Executives in the industry.

• I have considered my qualifications, experience, and the responsibilities of the role.

• I am open to negotiation and willing to discuss the salary package further.

• I value fair compensation for my contributions to the company.

• I am looking for a salary that reflects my e
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Q2. What is your family background?
Ans. 
My family background is diverse and supportive, with members from different professions and cultures.
• My family consists of individuals from various professions, including doctors, engineers, and teachers.

• We come from different cultural backgrounds, which has enriched our perspectives and values.

• My parents have always encouraged me to pursue my goals and have instilled strong values of empathy and respect.

• Growing up, I ...read more
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Q3. Why are you looking for a change?
Ans. 
Seeking new opportunities for growth and development.
• Looking for a more challenging role

• Want to expand my skill set

• Seeking better career prospects

• Interested in working with a different company culture

• Relocating to a new city
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Q4. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.
• Over 5 years of experience in customer service roles

• Proficient in handling customer inquiries, complaints, and resolving issues

• Skilled in building positive relationships with customers

• Excellent communication and problem-solving skills

• Ability to work well under pressure and in a fast-paced envir...read more
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Q1. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer service.

• I am skilled in effectively resolving customer complaints and issues.

• I have excellent verbal and written communication skills.

• I am empathetic and patient, ensuring customers feel heard and valued.

• I am a quick learner and adapt well to new sy...read more
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Q1. Basic intro and trying to check com skills
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Grammar text on computer

Q1. Nahh he just want you to be comfortable person for the team
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Logical questions English and Maths/

Q1. Tell me about yourself
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Q2. Where do you see yourself in this company in 5 years?
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First need to pass the aptitude test by 60

Q1. In the 2nd round HR will give you an overall view about process
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Q1. In the Ops round TL's or Ops manager will ask you question regarding to the process if you're fresher then they will only check you stability
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Q1. Tell me about yourself.
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Q1. Description on your role on previous company if u have a experience
Ans. 
I was responsible for handling customer inquiries and resolving issues in my previous role as a Customer Service Executive.
• Managed a high volume of incoming customer calls and emails

• Provided prompt and accurate information to customers regarding product features, pricing, and availability

• Resolved customer complaints and issues by investigating the root cause and taking appropriate actions

• Maintained customer records and...read more
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Q2. Self introduction
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Basic grammar test and typing as well

Q1. Capability and stability check by operations manager
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