Infosys Interview Questions and Answers

We train people on various tools such as Lean Six Sigma, Root Cause Analysis, Fishbone Diagram, and Pareto Chart.

• We use Lean Six Sigma to improve processes and reduce waste.

• Root Cause Analysis helps identify the underlying cause of a problem.

• Fishbone Diagram is used to identify the potential causes of a problem.

• Pareto Chart helps prioritize the most significant issues to address.

• We also provide on-the-job training and mentorship to ensure practical application of these tools.

The main Quality Parameters are characteristics that define the quality of a product or service.

• Performance

• Reliability

• Durability

• Serviceability

• Aesthetics

• Safety

• Perceived Quality

KPI stands for Key Performance Indicator and KRA stands for Key Result Area.

• KPIs are measurable values that indicate how effectively an individual or organization is achieving their objectives.

• KPIs are used to track progress, identify areas for improvement, and measure success.

• KPIs are specific to each role or department and can vary depending on the goals and objectives.

• KRA refers to the main areas of responsibility or outcomes that an individual or team is expected to achie...read more

Maintain manual records, use paper logs, prioritize critical patients, communicate with other departments

• Maintain manual records of medicines and patients on paper logs

• Prioritize critical patients and their medications to ensure timely care

• Communicate with other departments to coordinate patient care and medication needs

Over the counter drugs are medications that can be purchased without a prescription from a healthcare professional.

• Available for purchase without a prescription

• Used to treat minor ailments and symptoms

• Can include pain relievers, cold and flu medications, antacids, and allergy medications