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AmbitionBox Service Now Developer and Administrator Interview Questions and Answers

Updated 20 Jan 2025

AmbitionBox Service Now Developer and Administrator Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2024. There were 8 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. What are your strengths and weaknesses?
Round 2 - Group Discussion 

I am to good for any type of work doing

Round 3 - Technical 

(2 Questions)

  • Q1. How do you perform keyword research?
  • Q2. What are ITSM and its processes?
Round 4 - HR 

(2 Questions)

  • Q1. Have you ever worked on a project with tight deadlines? How did you manage?
  • Q2. Describe a time when you faced a challenging situation. How did you handle it?
Round 5 - Coding Test 

Question: Write a function to sort an array of integers in ascending order without using the built-in sort() function.

javascript
Copy code
function customSort(arr) {
// Your code here
}
console.log(customSort([5, 3, 8, 1])); // Output: [1, 3, 5, 8]

Round 6 - Case Study 

Operational Efficiency: Automating workflows in ServiceNow should reduce processing time for customer queries and loan applications by 50%.
Increased Visibility: SEO and SEM strategies should increase the bank’s website traffic by 30% within 3 months.
Improved Customer Experience: A modern portal with faster support options will increase customer satisfaction ratings.

Round 7 - Assignment 

A report/document explaining the solutions for the above tasks.
A code file for the HTML/CSS/JavaScript task.
Screenshots or diagrams (if applicable) for ServiceNow workflows.

Round 8 - Aptitude Test 

Data Interpretation
Study the following data and answer the question:

Year Revenue (₹) Profit (₹)
2020 10,000 2,000
2021 12,000 3,000
2022 15,000 4,000Question:
What is the average profit percentage over the three years?

Options:
A) 20%
B) 25%
C) 22%
D) 27%

Interview Preparation Tips

Interview preparation tips for other job seekers - Build a Strong Resume and Portfolio
Tailor your resume: Customize your resume for each job by highlighting relevant skills and experiences.
Showcase achievements: Quantify your accomplishments (e.g., "Increased website traffic by 30%").
Include a portfolio: If you’re in fields like digital marketing or development, create a portfolio showcasing your projects, internships, or certifications.

Interview questions from similar companies

I was interviewed in Dec 2016.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself tell me about your internship My interview was unstructured(i.e based on your reply interviewer was asking Questions)

Interview Preparation Tips

Round: Test
Experience: Questions were very difficult and solving one Question gets you shortlisted for interview
I don't remember the Questions
Duration: 1 hour 30 minutes
Total Questions: 2

Skills: Internship Work, Inter Person Communication Skills
College Name: IIT Roorkee

Interview Questionnaire 

4 Questions

  • Q1. You are given a large array of n bits. Each bit is initially 0. You perform several operations of the type
  • Ans. 

    Solution to performing operations on a large array of bits.

    • Use bitwise operators to perform operations on individual bits

    • Use a loop to iterate through the array and perform the operations

    • Ensure that the array is large enough to accommodate all the bits

    • Consider using a data structure like a bitset for efficient bit manipulation

  • Answered by AI
  • Q2. Questions on Network programming
  • Q3. Questions on array,heap and binary trees
  • Q4. Round was both HR+Technical

Interview Preparation Tips

Round: Test
Experience: Questions can be found here:

-----/
Tips: Try to solve all 3.
Duration: 60 minutes
Total Questions: 3

Round: Technical Interview
Experience: First discuss the solution and then paper-code it.
Tips: Try to code without mistakes.

Round: Technical Interview
Experience: First, I was asked to discuss my project based on networking and then I was given a question on network programming
Tips: Pay attention on discussion

Round: Technical Interview
Experience: Provide the optimised solution and code it without any mistakes.

Round: HR Interview
Experience: Why linkedin?
What changes will you make in 6 months?
Internship project: Discussion and lot of common questions on that.
Basic Questions of C++ and Java

Skills: Data Structure, Core courses understanding, Algorithms
College Name: IIT GUWHATI

Skills evaluated in this interview

I was interviewed before Mar 2021.

Round 1 - Face to Face 

(2 Questions)

Round duration - 60 minutes
Round difficulty - Easy

In first round they asked me 2 coding questions where he asked me to code as close as possible to the actual one.

  • Q1. 

    Ninja and Sorted Array Merging Problem

    Ninja is tasked with merging two given sorted integer arrays ARR1 and ARR2 of sizes 'M' and 'N', respectively, such that the merged result is a single sorted array w...

  • Ans. 

    Merge two sorted arrays into one sorted array in place.

    • Use two pointers to compare elements from both arrays and place them in the correct position in ARR1.

    • Start from the end of ARR1 and compare elements from both arrays, placing the larger element at the end of ARR1.

    • Continue this process until all elements from ARR2 are merged into ARR1.

  • Answered by AI
  • Q2. 

    Word Distance Calculation

    Given a document represented as an array/list ARR of words with length N, find the smallest distance between two given words for multiple queries. The distance is defined as the ...

  • Ans. 

    Find the smallest distance between two words in a document for multiple queries.

    • Iterate through the document array to find the indices of the two words in each query.

    • Calculate the absolute difference between the indices to get the distance.

    • If a word from the query is not present in the document, return the length of the document array.

    • Repeat the process for each query and output the smallest distance for each.

  • Answered by AI
Round 2 - Face to Face 

(2 Questions)

Round duration - 60 minutes
Round difficulty - Easy

Then in the second round they asked a little about tree and told me to code 2 codes.

  • Q1. 

    Level Order Traversal Problem Statement

    Given a binary tree of integers, return the level order traversal of the binary tree.

    Input:

    The first line contains an integer 'T', representing the number of te...
  • Ans. 

    The problem requires implementing a function to return the level order traversal of a binary tree.

    • Implement a function that takes the root of the binary tree as input and returns the level order traversal of the tree.

    • Use a queue data structure to perform level order traversal.

    • Process each level of the tree one by one, starting from the root node.

    • Print the node values at each level in the order they appear from left to ...

  • Answered by AI
  • Q2. 

    Combination Sum Problem Statement

    Given an array of distinct positive integers ARR and a non-negative integer 'B', find all unique combinations in the array where the sum is equal to 'B'. Numbers can be c...

  • Ans. 

    Find all unique combinations in an array where the sum is equal to a given target sum, with elements in non-decreasing order.

    • Use backtracking to generate all possible combinations.

    • Sort the array to ensure elements are in non-decreasing order.

    • Track the current combination and sum while backtracking.

    • Terminate recursion when the sum equals the target sum.

    • Avoid duplicates by skipping elements that have been used in previou

  • Answered by AI
Round 3 - HR 

Round duration - 30 minutes
Round difficulty - Easy

HR round with typical behavioral problems.

Interview Preparation Tips

Eligibility criteriaAbove 7 CGPALinkedIn interview preparation:Topics to prepare for the interview - Data Structures, Algorithms, System Design, Aptitude, OOPSTime required to prepare for the interview - 5 monthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewSelected

Skills evaluated in this interview

I was interviewed before Mar 2021.

Round 1 - Coding Test 

(3 Questions)

Round duration - 60 minutes
Round difficulty - Medium

This was a online test round where I was given 3 DSA questions to be solved in 60 minutes.

  • Q1. 

    Count Ways to Reach the N-th Stair Problem Statement

    You are provided with a number of stairs, and initially, you are located at the 0th stair. You need to reach the Nth stair, and you can climb one or tw...

  • Ans. 

    The problem involves finding the number of distinct ways to climb to the Nth stair by taking one or two steps at a time.

    • Use dynamic programming to solve the problem efficiently.

    • The number of ways to reach the Nth stair is the sum of the number of ways to reach the (N-1)th stair and the (N-2)th stair.

    • Handle base cases for N=0 and N=1 separately.

    • Consider using modulo 10^9+7 to avoid overflow in calculations.

  • Answered by AI
  • Q2. 

    Optimal Strategy for a Coin Game

    You are playing a coin game with your friend Ninjax. There are N coins placed in a straight line.

    Here are the rules of the game:

    1. Each coin has a value associated wit...
  • Ans. 

    The problem involves finding the optimal strategy to accumulate the maximum amount in a coin game with specific rules.

    • Start by understanding the rules of the game and how players take turns to choose coins.

    • Consider the scenario where both players play optimally to maximize winnings.

    • Iterate through different strategies to determine the best approach for selecting coins.

    • Keep track of the total winnings accumulated by eac...

  • Answered by AI
  • Q3. 

    Generate All Parentheses Combinations

    Given an integer N, your task is to create all possible valid parentheses configurations that are well-formed using N pairs. A sequence of parentheses is considered w...

  • Ans. 

    Generate all possible valid parentheses configurations using N pairs.

    • Use backtracking to generate all possible combinations of parentheses.

    • Keep track of the number of open and close parentheses used.

    • Add '(' if there are remaining open parentheses, and add ')' if there are remaining close parentheses.

    • Base case: when the length of the generated string is 2*N, add it to the result array.

  • Answered by AI

Interview Preparation Tips

Eligibility criteriaAbove 7 CGPALinkedIn interview preparation:Topics to prepare for the interview - Data Structures, Algorithms, System Design, Aptitude, OOPSTime required to prepare for the interview - 4 monthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewRejected

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. What is your weakness

I was interviewed in Dec 2020.

Round 1 - Coding Test 

(1 Question)

Round duration - 90 minutes
Round difficulty - Medium

Total of 8 questions:

4 MCQ(oops and expected output type questions) + other 2 were coding questions, out of which one is some class implementation question.

  • Q1. 

    Count Subarrays with Sum Divisible by K

    Given an array ARR and an integer K, your task is to count all subarrays whose sum is divisible by the given integer K.

    Input:

    The first line of input contains an...
  • Ans. 

    Count subarrays with sum divisible by K in an array.

    • Iterate through the array and keep track of the running sum modulo K.

    • Use a hashmap to store the frequency of remainders.

    • For each prefix sum, check how many previous prefix sums have the same remainder.

    • Return the total count of subarrays with sum divisible by K.

  • Answered by AI
Round 2 - Video Call 

(2 Questions)

Round duration - 60 minutes
Round difficulty - Easy

This round was with the USA team, the panel consisted of 2 members. It took place at around 9 PM IST. The interviewer's focus was on approach.

  • Q1. 

    Sort an Array in Wave Form

    You are given an unsorted array ARR. Your task is to sort it so that it forms a wave-like array.

    Input:

    The first line contains an integer 'T', the number of test cases.
    For ea...
  • Ans. 

    Sort an array in a wave-like pattern where each element is greater than or equal to its adjacent elements.

    • Iterate through the array and swap elements at even indices with their adjacent odd indices to form a wave pattern.

    • There can be multiple valid wave arrays, so any valid wave array is acceptable.

    • Ensure the first element is greater than or equal to the second element to start the wave pattern.

  • Answered by AI
  • Q2. 

    Convert a Number to Words

    Given an integer number num, your task is to convert 'num' into its corresponding word representation.

    Input:

    The first line of input contains an integer ‘T’ denoting the number o...
  • Ans. 

    Convert a given integer number into its corresponding word representation.

    • Implement a function that takes an integer as input and returns the word representation of that number.

    • Break down the number into its individual digits and convert each digit into its word form.

    • Handle special cases like numbers between 10 and 19, and multiples of 10.

    • Combine the word forms of individual digits to form the final word representation

  • Answered by AI
Round 3 - Video Call 

(1 Question)

Round duration - 40 minutes
Round difficulty - Easy

It was a managerial round. The position of the person taking the interview was of a technical architect. As was informed by the recruiter, previously he was a technical architect at Amazon.

  • Q1. How does Facebook store comments in its database?
  • Ans. 

    Facebook stores comments in its database using a combination of relational and non-relational databases.

    • Comments are typically stored in a relational database like MySQL for structured data storage.

    • For scalability and performance, Facebook may also use a NoSQL database like Cassandra or HBase for storing comments in a denormalized format.

    • Metadata related to comments such as likes, timestamps, and user information may b...

  • Answered by AI

Interview Preparation Tips

Professional and academic backgroundI applied for the job as Software Developer in NoidaEligibility criteriaShortlisting was done on the basis of coding test.Clearwater Analytics interview preparation:Topics to prepare for the interview - Data Structures, Algorithm Design, DBMS, Object Oriented Design, Machine LearningTime required to prepare for the interview - 2 monthsInterview preparation tips for other job seekers

Tip 1 : Practice the most frequent and most common questions DSA questions asked in companies like Amazon, Microsoft.
Tip 2 : Focus on solving the questions on your own as much as you can. 
Tip 3 : Don't waste your time on the number of questions while compromising quality.
Tip 4 : Do mock interviews with your friend if it's been a long since you have given the interview.
Tip 5 : For virtual interviews, always have a backup of data(you may use mobile data if Wi-Fi goes out). While during an interview try to maintain eye contact every now and then.
Tip 6 : Keep your resume short to 1 page and have far/good knowledge of the tech stack you have mentioned

Application resume tips for other job seekers

Tip 1 : Keep it short to 1 page
Tip 2 : Prepare it well.
Tip 3 : Focus more on the problem and the solution. Rather than tools used to solve the problem

Final outcome of the interviewRejected

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Some database questions,some java questions .

Round 2 - Technical 

(3 Questions)

  • Q1. What is the difference between javascript and jQuery.
  • Ans. 

    JavaScript is a programming language used for web development, while jQuery is a library built with JavaScript to simplify HTML document traversal and manipulation.

    • JavaScript is a programming language, while jQuery is a library written in JavaScript.

    • JavaScript can be used for a wide range of tasks, while jQuery is mainly used for DOM manipulation and event handling.

    • JavaScript is a core technology for web development, w...

  • Answered by AI
  • Q2. Define different types of join
  • Ans. 

    Different types of joins are used in SQL to combine rows from two or more tables based on a related column between them.

    • Inner Join: Returns rows when there is at least one match in both tables.

    • Left Join (or Left Outer Join): Returns all rows from the left table and the matched rows from the right table.

    • Right Join (or Right Outer Join): Returns all rows from the right table and the matched rows from the left table.

    • Full ...

  • Answered by AI
  • Q3. Define multithreading concept and exception handling.
  • Ans. 

    Multithreading allows multiple threads to run concurrently, while exception handling deals with errors in a program.

    • Multithreading involves running multiple threads simultaneously to improve performance and responsiveness.

    • Threads share the same memory space but have their own program counter and registers.

    • Exception handling is a mechanism to handle errors or exceptional situations in a program.

    • It helps prevent the prog...

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Data management intern , based in excel .interview questions
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all Resume tips
Round 2 - Coding Test 

C, C++, Java, PHP i can do this programming for coding test

Round 3 - Technical 

(3 Questions)

  • Q1. What is Java? What is Class? What is Polymorphism? What is Backend web development? What is Data Abstraction? What is Artificial Intelligence? What is a software? What is Frontend web development? What i...
  • Ans. 

    Java is a popular programming language used for developing a wide range of applications.

    • Java is an object-oriented language.

    • It is platform-independent and can run on any device with a Java Virtual Machine (JVM).

    • Java is known for its robustness, security, and scalability.

    • It is widely used in web development, mobile app development, and enterprise software development.

  • Answered by AI
  • Q2. What is Method Overloading?
  • Ans. 

    Method Overloading is the ability to have multiple methods with the same name but different parameters.

    • Method Overloading is a feature of object-oriented programming.

    • It allows a class to have multiple methods with the same name but different parameters.

    • The compiler determines which method to call based on the number and types of arguments passed.

    • Example: void print(int x), void print(String s), void print(int x, String

  • Answered by AI
  • Q3. What is Abstract class?
  • Ans. 

    An abstract class is a class that cannot be instantiated and is used as a base class for other classes.

    • An abstract class can have abstract and non-abstract methods.

    • Abstract methods have no implementation and must be implemented by the derived class.

    • An abstract class can have constructors and instance variables.

    • An abstract class can be used to define a common interface for a group of related classes.

    • Example: Animal is a...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - When you are coming to interview be prepare with subjects and come.

Skills evaluated in this interview

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AmbitionBox Interview FAQs

How many rounds are there in AmbitionBox Service Now Developer and Administrator interview?
AmbitionBox interview process usually has 8 rounds. The most common rounds in the AmbitionBox interview process are One-on-one Round, Group Discussion and Technical.
What are the top questions asked in AmbitionBox Service Now Developer and Administrator interview?

Some of the top questions asked at the AmbitionBox Service Now Developer and Administrator interview -

  1. Describe a time when you faced a challenging situation. How did you handle ...read more
  2. Have you ever worked on a project with tight deadlines? How did you mana...read more
  3. What are your strengths and weakness...read more

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