What is customer satisfaction?what are the qualities of customer support executive?

Question

Accepted Answer

Customer satisfaction is the measure of how products or services provided by a company meet or surpass customer expectations.

Customer satisfaction is achieved when customers' needs and expectations are met or exceeded.
It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.
Qualities of a customer support executive include good communication skills, empathy, patience, problem-solving abilities, and a positive attitude.
They should be able to handle difficult customers with professionalism and remain calm under pressure.
Customer support executives should also have a good knowledge of the company's products or services and be able to provide accurate information to customers.

Top Amazon Customer Support Executive interview questions & answers