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Amazon Technical Support Manager Interview Questions and Answers
Amazon Technical Support Manager Interview Experiences
1 interview found
Anonymous
Interview Questionnaire
2 Questions
- Q1. Which is your best decision in critical situation in fire tv stick is not working on lcd tv??
- Ans.
My best decision in a critical situation with a Fire TV Stick not working on an LCD TV was to troubleshoot the issue by checking the HDMI connection and resetting the device.
Check the HDMI connection between the Fire TV Stick and the LCD TV
Reset the Fire TV Stick by unplugging it from the power source and plugging it back in
Ensure that the TV is set to the correct input source
Try using a different HDMI port on the TV
If...
- Q2. First we have to check fire tv stick in all hdmi ports then it's not working means we have to use hdcp supported hdmi splitter then definitely it will work
Interview questions from similar companies
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Customer Support Associate Interview Questions & Answers
Groupon
Muhammed azhar
posted on 14 Jun 2024
Selected
I applied via Referral and was interviewed before Jun 2023. There were 4 interview rounds.
Asked about the advantages and disadvantages of online shopping
Language proficiency and other aptitude
(1 Question)
- Q1. Basic questions related to cs and previous roles and responsibilities
(1 Question)
- Q1. Salary discussions and further procedures
Selected
I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Knowlesge about IT
- Q2. Experience required
Interview Preparation Tips
dinesh kumar
Aptitude includes time and distance 30 minutes
General topics for 15 minutes
(2 Questions)
- Q1. Previous experiences
- Q2. Experience about the customer satisfaction
- Ans.
I have extensive experience in ensuring customer satisfaction through effective communication and problem-solving.
Utilizing active listening skills to understand customer needs and concerns
Offering personalized solutions to address customer issues
Following up with customers to ensure their satisfaction
Handling escalated situations with empathy and professionalism
Selected
I applied via Indeed and was interviewed before Feb 2023. There were 3 interview rounds.
Gave a common topic to debate upon to check communication skills
(1 Question)
- Q1. Typing skill test
(1 Question)
- Q1. Situation based questions regarding customer support, how would u handle them at that particular situation.
Went well. Basic grammar assessment easy to crack
Interview Questionnaire
1 Question
- Q1. Only Self introduction
Interview Preparation Tips
But the work environment was really pathetic,no one helped us during our training,team managers were not cooperative
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