Amazon Senior Catalogue Associate Interview Questions and Answers

SLA stands for Service Level Agreement which defines the level of service expected by the customer. Escalation is the process of increasing the level of support when the SLA is not met.

• SLA is a contract between the service provider and the customer

• It outlines the level of service expected by the customer

• It includes metrics such as response time, resolution time, uptime, etc.

• Escalation is the process of increasing the l...read more

I would assess the remaining work and prioritize the tasks to complete the most critical parts first.

• Evaluate the remaining work and identify the most important tasks

• Communicate with the team to understand their progress and any roadblocks

• Determine if additional resources or support are needed

• Create a plan to complete the remaining work within the given time frame

• Ensure that the completed work meets the required standa...read more