Airtel DTH Services Area Service Manager Interview Questions and Answers

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Q1. How many service points appointed till date?
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Q2. How you manage upselling
Ans. 
I manage upselling by training and motivating my team, identifying customer needs, and offering relevant products/services.
• Train team on upselling techniques

• Motivate team to upsell by offering incentives or rewards

• Identify customer needs through active listening and asking probing questions

• Offer relevant products/services based on customer needs

• Provide ongoing support and guidance to ensure successful upselling
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Q1. What is the satellite
Ans. 
A satellite is an object that orbits around a larger celestial body, such as a planet or a moon.
• Satellites are used for various purposes, including communication, weather forecasting, navigation, and scientific research.

• Examples of satellites include the International Space Station (ISS), GPS satellites, weather satellites, and communication satellites like those used for television and internet.

• Satellites can be natur...read more
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Q2. Different type of satellite
Ans. 
Satellites can be classified into different types based on their purpose and orbit.
• Communication satellites: used for transmitting signals and facilitating communication between different locations on Earth.

• Weather satellites: used for monitoring and predicting weather patterns and conditions.

• Navigation satellites: used for providing accurate positioning and navigation information, such as GPS satellites.

• Earth observat...read more
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How to tackle customer dissatisfaction

Q1. Aspects to maintain performance
Ans. 
Maintaining performance requires consistent monitoring, feedback, training, and support.
• Regular performance evaluations to identify strengths and areas for improvement

• Providing ongoing training and development opportunities

• Offering support and resources to help employees succeed

• Setting clear goals and expectations

• Recognizing and rewarding achievements

• Encouraging open communication and feedback
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Q2. What is KPI ,how to generate revenue,spare sales
Ans. 
KPI stands for Key Performance Indicator. Generating revenue and spare sales can be achieved by setting specific KPIs and monitoring them closely.
• Identify key metrics such as sales targets, customer satisfaction, and service efficiency

• Set specific KPIs for each metric to track performance

• Regularly monitor and analyze KPI data to identify areas for improvement

• Implement strategies to increase revenue and spare sales base...read more
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Q1. Field operation experience
Ans. 
I have 5+ years of field operation experience managing service teams and ensuring customer satisfaction.
• Managed service teams in the field to ensure timely and quality service delivery

• Implemented process improvements to increase efficiency and customer satisfaction

• Handled customer escalations and resolved issues to maintain positive relationships

• Tracked and analyzed key performance indicators to drive continuous improv...read more
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Q1. About Self, ctc, how much years spend in organisation, team number how much center do you have experience . When you able to join ? If any issue the clear it ?
Ans. And what is your timing to join
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Q2. How much time to you take to join ?
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