Agusta Software Information Technology Support Engineer Interview Questions, Process, and Tips

Q1. What is windows server update service
Ans. 
Windows Server Update Services (WSUS) is a Microsoft tool that allows administrators to manage the distribution of updates and patches for Windows operating systems and other Microsoft software.
• WSUS allows administrators to centrally manage and distribute updates to Windows servers and workstations.

• It provides a way to automate the process of downloading and installing updates, reducing the workload on IT staff.

• Adminis...read more
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Q2. What is active directory
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows administrators to manage permissions and access control

• Facilitates single sign-on for users across network services
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Q3. Do you manage voice call with client directly
Ans. 
Yes, I manage voice calls with clients directly to provide technical support and troubleshoot issues.
• I have experience in handling voice calls with clients to understand their technical issues

• I provide step-by-step instructions over the phone to troubleshoot problems

• I use active listening skills to ensure clear communication with clients

• I document call details and resolutions for future reference
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Q4. Types of back ups
Ans. 
Types of backups include full, incremental, differential, and mirror backups.
• Full backup: copies all data in a system

• Incremental backup: copies only the data that has changed since the last backup

• Differential backup: copies all data that has changed since the last full backup

• Mirror backup: creates an exact copy of the data in real-time
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Q5. Office 365 & outlook congratulations like SMTP
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Q6. Do you know how to manage space on servers
Ans. 
Yes, I know how to manage space on servers.
• Regularly monitor disk space usage on servers

• Delete unnecessary files and folders

• Implement disk quotas to limit space usage for users

• Archive or compress old data to free up space

• Consider adding more storage capacity if needed
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Tasks scheduling & discussing about projects on weekend