AGS Health Interview Questions, Process, and Tips

Q1. Prior Work Experience.
Ans. 
I have 5 years of experience in project management and team leadership roles.
• Managed cross-functional teams to deliver projects on time and within budget

• Developed and implemented project plans, schedules, and budgets

• Provided guidance and mentorship to team members to improve performance

• Collaborated with stakeholders to identify project requirements and ensure alignment with business goals
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Q2. Field of expertise
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Q3. Salary Expectation
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Q4. Reason for job change
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Looking for growth opportunities and new challenges.
• Seeking a more challenging role

• Desire to learn new skills and gain experience

• Opportunity for career advancement

• Company culture or values misalignment

• Relocation or commute issues
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Q1. Prior work experience
Ans. 
I have 5 years of experience in team management and project coordination.
• Managed a team of 10 developers in my previous job

• Coordinated with clients to ensure timely delivery of projects

• Implemented agile methodologies to improve team efficiency

• Trained new team members on company processes and procedures
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Q2. Key roles and responsibilities in previous company
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As a Team Lead in my previous company, my key roles and responsibilities included managing a team of developers, ensuring timely delivery of projects, and maintaining client relationships.
• Managed a team of developers and ensured their productivity

• Ensured timely delivery of projects by setting realistic deadlines and monitoring progress

• Maintained client relationships by providing regular updates and addressing any conce...read more
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Q3. KPI and KRA of a Team Lead
Ans. 
KPI and KRA of a Team Lead
• KPIs: Team productivity, quality of work, meeting deadlines, employee satisfaction

• KRAs: Team development, process improvement, communication, goal setting

• Examples: Increase team productivity by 10%, reduce errors by 5%, improve employee satisfaction by 15%

• Examples: Develop training program for team members, implement new project management tool, conduct regular team meetings
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Q4. What is SLA and SOPs, previous process's SLA
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SLA stands for Service Level Agreement and SOPs stands for Standard Operating Procedures.
• SLA is a contract between a service provider and a customer that outlines the level of service expected.

• SOPs are step-by-step instructions for performing a specific task or process.

• Previous process's SLA refers to the agreed-upon level of service for a previous process.

• SLAs and SOPs are important for ensuring consistency and qualit...read more
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Q5. Field of expertise, physician billing or hospital billing
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Q6. How to handle a irregular employee and plans to improve his/her performance
Ans. 
To handle an irregular employee, identify the root cause, communicate clearly, set clear expectations, provide support and monitor progress.
• Identify the root cause of the employee's irregular behavior

• Communicate clearly and directly with the employee about the issue

• Set clear expectations and goals for the employee to work towards

• Provide support and resources to help the employee improve

• Monitor progress and provide feed
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Q7. Previous EMR or EHR exposure and familiarity
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Q8. Process improvement plans and previously achieved results
Ans. 
I have implemented process improvement plans in my previous roles resulting in increased efficiency and cost savings.
• Implemented Lean Six Sigma methodologies resulting in a 20% reduction in production time

• Introduced automation tools resulting in a 30% reduction in manual errors

• Conducted regular process audits and made necessary changes resulting in a 15% increase in customer satisfaction
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Q9. Process related questions i.e denial scenarios, CMS1500\UB04 fields
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Q1. Tell me about yourself
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Q2. Why do you choose this place
Ans. 
I chose this place because of its reputation for providing excellent international voice process services.
• Reputation for excellent international voice process services

• Positive feedback from current employees

• Opportunities for growth and development

• Convenient location for commuting

• Positive work culture and environment
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Aptitude, logical Reasoning, English grammar.

Q1. Questions based on what you written in your resume.
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Q2. Well prepared your resume don't write anything that you don't know about your resume.
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Q1. Here you have to listen carefully what the system is saying in english.
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Q2. This is round will test your listening skills, How clearly you can read a sentence and your communication skills.
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It's a easy round. This round will be conducted through Microsoft teams. Just confident and expressive while speaking that's it.

Aptitude test ... ..........................

Q1. Voice versant .....
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Q2. Reading writing
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Q1. About future .. .
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Q2. About roles and responsibilities
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Q1. What is sas, on Prem
Ans. 
SAS on Prem refers to SAS software installed and operated on-premises rather than in the cloud.
• SAS on Prem stands for SAS software that is deployed and managed on the organization's own servers.

• It allows organizations to have full control over their data and infrastructure.

• SAS on Prem is often preferred by organizations with strict data security and compliance requirements.

• Examples of SAS on Prem solutions include SAS
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Q2. API automation explain?
Ans. 
API automation involves using software tools to automatically test and interact with APIs.
• API automation involves using scripts or tools to send requests to an API and validate the responses.

• It helps in automating the testing of APIs to ensure they function correctly and meet requirements.

• API automation can be done using tools like Postman, SoapUI, or programming languages like Python with libraries like requests.
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Q3. Explain about iqbot
Ans. 
IQ Bot is an AI-powered cognitive automation solution that can learn from human behavior to handle unstructured data.
• IQ Bot uses cognitive technology to extract and process unstructured data like emails, PDFs, and images.

• It can learn from human corrections to improve accuracy over time.

• IQ Bot can be integrated with RPA platforms like UiPath to automate end-to-end processes.

• It is used in industries like finance, healthc...read more
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