ACWA Power Customer Service Associate Interview Questions and Answers

Dealing with customers requires active listening, empathy, and problem-solving skills.

• Listen actively to the customer's concerns and needs

• Show empathy and understanding towards their situation

• Offer solutions and options to resolve their issue

• Follow up with the customer to ensure their satisfaction

• Maintain a positive and professional attitude throughout the interaction

Talking friendly with customers requires active listening, positive language, empathy, and a willingness to help.

• Use positive language and avoid negative words or phrases

• Listen actively to the customer's concerns and show empathy

• Be patient and avoid interrupting the customer

• Offer solutions or alternatives to the customer's problem

• Thank the customer for their business and offer assistance in the future

• Use the customer's