ACT Fibernet Tele Sales Executive Interview Questions and Answers

To convince customers, focus on building rapport, understanding their needs, highlighting benefits, and addressing objections.

• Build rapport by being friendly and engaging

• Listen actively to understand their needs and preferences

• Highlight the benefits of your product or service that align with their needs

• Address any objections or concerns they may have with empathy and solutions

• Use persuasive language and techniques to g...read more

To deal with customers effectively, it is important to listen actively, empathize with their concerns, provide solutions, and maintain a positive attitude.

• Listen actively to understand the customer's needs and concerns.

• Empathize with the customer by acknowledging their feelings and showing understanding.

• Provide solutions or options to address the customer's issues or requests.

• Maintain a positive attitude and remain pro...read more

Greet the customer with a warm and friendly tone to create a positive first impression.

• Start by addressing the customer by their name if possible.

• Use polite language such as 'Good morning/afternoon/evening' and 'How may I assist you today?'

• Listen actively to the customer's response and show genuine interest in helping them.

• Thank the customer for contacting the company and offer assistance with enthusiasm.

• End the greeti...read more