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posted on 10 Mar 2021
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Wipro Infrastructure Engineering
Anonymous
posted on 14 Jun 2021
I applied via Recruitment Consultant and was interviewed before Jun 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. How do you manage escalated issues
- Q2. What is the difference between service and change ticket
- Ans.
Service tickets are used to request support for an existing service, while change tickets are used to request changes to a service.
Service tickets are reactive, while change tickets are proactive.
Service tickets are used to restore a service to its normal state, while change tickets are used to improve or modify a service.
Service tickets are typically handled by the service desk, while change tickets are typically hand...
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