Wipro Infrastructure Engineering Network Administrator Interview Questions and Answers

Service tickets are used to request support for an existing service, while change tickets are used to request changes to a service.

• Service tickets are reactive, while change tickets are proactive.

• Service tickets are used to restore a service to its normal state, while change tickets are used to improve or modify a service.

• Service tickets are typically handled by the service desk, while change tickets are typically hand...read more