Bounteous x Accolite Technical Service Engineer Interview Questions and Answers

Q1. How do you handle an irate customer?
Ans. 
I remain calm, listen actively, empathize with their situation, apologize for any inconvenience, and work towards finding a solution.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their situation

• Apologize for any inconvenience caused

• Work towards finding a solution to address their issue
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Q2. How do you troubleshoot if a having internet issue?
Ans. 
To troubleshoot an internet issue, check the connection, restart the router, check for software issues, and contact the service provider if needed.
• Check the physical connection of the router and modem

• Restart the router and modem

• Check for any software issues on the device (e.g. network settings, firewall)

• Contact the internet service provider for further assistance
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Q3. How to find an IP address?
Ans. 
An IP address can be found by checking network settings, using command prompt, or using online tools.
• Check network settings on your device

• Use command prompt and type 'ipconfig' for Windows or 'ifconfig' for Mac/Linux

• Use online tools like 'WhatIsMyIP.com' or 'IP-Address.com'
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It was totally into mathematical and logical questions based test.