1Lattice Senior Associate Assistant Manager Interview Questions and Answers

I am familiar with various latest technologies including AI, ML, IoT, and Blockchain.

• Artificial Intelligence (AI)

• Machine Learning (ML)

• Internet of Things (IoT)

• Blockchain

Customer care service is crucial during COVID-19 pandemic to ensure customer satisfaction and safety.

• Customers may have concerns or questions about safety measures and policies

• Customers may need assistance with online ordering or delivery options

• Customers may be experiencing financial difficulties and need flexible payment options

• Providing excellent customer service can help build trust and loyalty during uncertain tim...read more

Apologize means expressing regret or saying sorry for a mistake or wrongdoing.

• Apologizing involves acknowledging the mistake or wrongdoing.

• It also involves expressing regret and taking responsibility for the actions.

• Apologizing can help to repair relationships and restore trust.

• For example, if a customer is unhappy with a product or service, apologizing can show that the company values their satisfaction and is willing...read more

COVID-19 pandemic has severely impacted the global economy.

• Many businesses have shut down or faced significant losses.

• Unemployment rates have increased.

• Supply chains have been disrupted.

• Tourism and travel industries have been hit hard.

• Governments have had to provide financial aid to individuals and businesses.

• Remote work has become more common.

• E-commerce and online services have seen a surge in demand.

• Stock markets hav...read more

Women empowerment refers to the process of providing women with the power and resources to make their own decisions and control their own lives.

• It involves promoting gender equality and ensuring that women have access to education, healthcare, and economic opportunities.

• It also involves challenging traditional gender roles and stereotypes that limit women's potential.

• Examples of women empowerment initiatives include pr...read more

I would apologize for not providing a satisfactory answer and ask the customer to explain their concern in detail.

• Listen actively to the customer's concern

• Empathize with the customer's situation

• Offer alternative solutions or escalate the issue to a supervisor if necessary

• Ensure the customer feels heard and valued

Customer service is providing assistance and support to customers to ensure their satisfaction.

• Daily routine involves answering customer queries and resolving their issues

• BPO industry taught me how to handle high volume of calls and remain calm under pressure

• Effective communication, empathy and problem-solving skills are essential in customer service