Wolters Kluwer Team Leader Customer Service salaries in Pune

Likes

Noting as such

Dislikes

Hiring team of Wolters Kluwer is pathetic. No transparency with the candidate. Hiring team doesn't have expected salary discussion with management/stakeholders upfront and unnecessarily schedules multiple round of interviews with the candidate. No response provided by hiring team on interviews as well, until multiple follow-ups are done. Same case occurred with me twice with same company. Candidate's time and effort are equally important as of company. I think, hiring team process really need transformation. Pathetic experience with Wolters Kluwer Hiring Team :(

Likes

Work life balance (However, depends on your team/manager)

Dislikes

Location, Worst canteen service, No amenities, Below Avg Salary (even for new comer), No process for promotion, No policy for long term WFH even if covid case rises

Likes

Wolters Kluwer is a multi division company which has 4 main divisions - Legal, Health, Tax & Accounting and Governance Risk and Compliance (GRC). Therefore, the evaluation of the company from an employee's point of view is a highly subjective exercise depending on which division the employee belongs to. This feedback is on the Grc division; Frr business unit. Things to like about this place - I won't waste your time. Nothing. There are many better places to work in this domain - Oracle, Sungard, go for them

Dislikes

... downright employee unfriendly. Compensation is poor/nowhere compared to market. Maximum leave carry over balance at end of a year is only 30 days(progressively reduced every year) Worst is leaves (including sick leaves) are on accrual basis which means that if you fall sick in the month of January (beginning of leave calendar year) for more than 1 day, then you will face loss of pay as only 1 sick leave accrues per month. 3. Colleagues are unprofessional and there is a very real undercurrent of racism. India based workforce are not treated in a humane fashion. 4. Zero investment in training and development of resources. They run it like a job shop with relations with employees kept as transactional as possible. 5. No realistic career progression path. Promotion leads to horizontal expansion of role, there is no vertical progression. 6. No facilities like transport, sub-standard canteen facility etc 7. Technology stack is outdated.

Likes

Decent pay , study Support allowing Exam leaves.

Dislikes

IN TAA DIVISION CHENNAI SAT & SUN WORKING NO OT PAYMENTS, IN Season Time Jan to March want to work for longer hours no OT payments, Giving Impossible Tasks in Season , comparing with other People in Team , Inappropriate Rating giving to Team member's, Based on Rating the salary Hike will be decided (Hike % - 5 2 star , 8 - 3 star , 16 - 4 star)

Likes

...a, even 1 day in a quarter is fine as long as manager doesn't have any issues 3) Salary is good especially for freshers or 4-5 years experienced 4) Internship programs with good stipend, and interns are considered for hiring whenever freshers are required 5) Job is not stressful. Many employees are satisfied with their salary and work-life balance and plan to retire from this company. 6) Admin and IT team is supportive with quick responses.

Dislikes

Lack of growth and performance is the biggest red-flag. 1) Lack of proper performance evaluation system. Managers rate whatever they feel and have a preoccupied notion of their team members. 2) Promotion depends on your manager rather than skills, tenure, and performance. A 4-yr experienced and a 12-yr experienced employee can be at the same job role. 3) While they boast about good IJP programs, they won't give more than 10% hike in internal job movements whereas will offer 30% or more for external candidates for same roles. 4) Even IJP program is not very good, as teams prefer to hire external candidates even when they have suitable team members in their own teams. Have noticed this as the main criteria of employees leaving due to job dissatisfaction and lack of trust from management. 5) Employees' contributions in additional responsibilities such as sports committees, CSR responsibilities, etc. has zero value as they aren't considered during promotions and appraisals. 6) Few teams have team members following hybrid policy regularly whereas some of their team members are completely working remotely. Even in these scenarios, there are no browny points to employees who visit office and naturally have more collaboration and are given more responsibilities in team activities because they are physically present. There is absolutely no benefit to employees who follow 2-days in office than their teammates who have the privilege of working remotely full-time. 7) Performance bonus percentage is not good since 2022. 8) WFH policy is not same across the company as few teams come to office hardly 2-3 times a month, whereas many teams are adamant about 2-3 days in the office with no exceptions. 9) HR is almost non-existent. There are neither skip-level meetings nor any regular employee engagement sessions (except annual survey forms).