Wolters Kluwer Senior Customer Service Associate salaries in Gurgaon / Gurugram

Likes

Work life balance (However, depends on your team/manager)

Dislikes

Location, Worst canteen service, No amenities, Below Avg Salary (even for new comer), No process for promotion, No policy for long term WFH even if covid case rises

Likes

...a, even 1 day in a quarter is fine as long as manager doesn't have any issues 3) Salary is good especially for freshers or 4-5 years experienced 4) Internship programs with good stipend, and interns are considered for hiring whenever freshers are required 5) Job is not stressful. Many employees are satisfied with their salary and work-life balance and plan to retire from this company. 6) Admin and IT team is supportive with quick responses.

Dislikes

Lack of growth and performance is the biggest red-flag. 1) Lack of proper performance evaluation system. Managers rate whatever they feel and have a preoccupied notion of their team members. 2) Promotion depends on your manager rather than skills, tenure, and performance. A 4-yr experienced and a 12-yr experienced employee can be at the same job role. 3) While they boast about good IJP programs, they won't give more than 10% hike in internal job movements whereas will offer 30% or more for external candidates for same roles. 4) Even IJP program is not very good, as teams prefer to hire external candidates even when they have suitable team members in their own teams. Have noticed this as the main criteria of employees leaving due to job dissatisfaction and lack of trust from management. 5) Employees' contributions in additional responsibilities such as sports committees, CSR responsibilities, etc. has zero value as they aren't considered during promotions and appraisals. 6) Few teams have team members following hybrid policy regularly whereas some of their team members are completely working remotely. Even in these scenarios, there are no browny points to employees who visit office and naturally have more collaboration and are given more responsibilities in team activities because they are physically present. There is absolutely no benefit to employees who follow 2-days in office than their teammates who have the privilege of working remotely full-time. 7) Performance bonus percentage is not good since 2022. 8) WFH policy is not same across the company as few teams come to office hardly 2-3 times a month, whereas many teams are adamant about 2-3 days in the office with no exceptions. 9) HR is almost non-existent. There are neither skip-level meetings nor any regular employee engagement sessions (except annual survey forms).

Likes

Work Life Balance No MicroManagement in a few areas Fast paced company

Dislikes

...le. * Medical insurance should be little higher compare to market and inflation. * Salary should be as per market. * Some Management people should have some technical knowledge when they lead specific team area.

Likes

Great company culture and work life balance, get to work on latest technologies, continuous encouragement on innovation and using latest technologies in market, great job security (they don't ever fire anyone, even non performing ones), great people all over the world with helping attitude, less politics compared to other companies and decent salary and benefits. Hybrid mode of working.

Dislikes

Less salary compared to other product based companies. Promotions are hard to come by, it takes 7 to 10 years to get promoted to each next level and most people leave before that. Even if you perform consistently excellent, you won't get a promotion for at least 7 years, so very less opportunities to grow. Increment are decent but fixed at 9% to 12% rate. And it's difficult to change your division or even project if you get bored of working on same project year after year. They only move you to different project if there is an urgent business demand in that. IJPs are for namesake as your manager would never approve your movement (unless you are a non-performer and manager doesn't want you in his/her team).

Likes

Salary on time and fix package

Dislikes

Worst management, manager think people who report him is there slave. Dont respect your work, dont care if anyone work 12hr a day work, evan director disrepect people by saying 200 out of 300 people do 15hr a day work, dont tell this nonsense to him. - Micromanagement -Dictatorship by manager and director - Manager use disgraceful word, shout in-front of other - tract of minute to minute work, and force people to pickup work with full 10hr of work. - Environment is stressful, management team and HR is unprofessional. - No work life balance.