Upstep Academy Customer Success, Service & Operations Department Salaries in Mumbai (Updated 2025)

Likes

Terrible company, focuses only on students, doesn't pay attention to employees. Company HR and the owners are careless and do not pay on time, salary deduction is done for no reason, no proper information given at the time of joining, no job security at all. Please do not join it's a scam

Dislikes

Salary not given for the entire month if you take off for couple of days, Employees are being terribly treated

Likes

Nothing to like

Dislikes

Companies like Upstep Academy, Hobspace, Impact Guru, these are Scam Companies they don't pay the employees good, plus make them work for rotational shifts with only 1 day holiday, whoever is reading this review, I'd say skip these 3 companies whenever applying for any jobs, they are not worth working for and it'll just ruin your life. Also you might think they are paying good, but they are not, Upstep Academy is the worst they say they'll pay you 25-27k but you'll only get 18-20k in-hand and plus they'll cut salary if you come late and include PF in your salary and also will charge you for coming late. Companies like these should shut down or something bad should happen to their CEO's and their families and I hope it will cause life is a circle you don't get away with doing wrong in this World. These 3 companies won't last for more time mark my words the money they earned from these business won't make them happy they will suffer and even their families will suffer till the end.

Likes

Nothing.

Dislikes

They Scam Employees by making them sign a bond and then cut PF from their salary only. If you come late they cut salary and very toxic environment to work. I'd say, save your life and skip this company, you'll have a good life.

Likes

Supportive Culture: The company culture is supportive and encourages employees to bring their best to the table Approachable Management Professional development opportunities

Dislikes

Busy work environment Focus on sales targets : There is a strong emphasis on meeting sales targets which can pur pressure on employees but also provides motivation to excel

Likes

I would've been there if there was anything to like about Upstep. Hope that part was clear enough.

Dislikes

There's no work life balance in Upstep. Also, don't expect any appraisal/promotion if you're not in th e right radder, if you know what I mean. They call it appraisal when they give you hike but at the same time they increase your responsibility so it's not a real hike! Also, they don't give you any PL in the first year of employment, so be prepared for the salary losses and yes, there are lot of penalties for silly reasons, so never expect your salary to be received in one piece.