upGrad Head Customer Service salaries in India

Likes

Compensation benefits; Good HR policies; Growth Oriented

Dislikes

No Vision in middle level managers; Managers are inexperienced efficiency drivers; People part of business is almost completely ignored; Can do better in training and development of employees; Poor finance department.

Likes

The company is definitely very good over all as they are quite employee centric and has a very healthy environment. Supportive managers and peers until you are intentions towards the company is good. For someone who is not serious I would still say that the company will take care of you but only till a specific amount of time.

Dislikes

Compensation can be a little better

Likes

✅ On-time salary. ✅ Variety of projects to work on.

Dislikes

❌Regular extended hours, 14-16 hours a day ❌Immature team management ❌Lack of trust within the teams ❌Lack of transparency from the management ❌TOXIC WORK CULTURE

Likes

Through my working experience it helps me to learn more new things also help to develop my knowledge and skill

Dislikes

After sometime no work life balance is there alot of cost cutting suddenly at end started giving lot of pressures

Likes

You get salary on time even though salary is the same as last year

Dislikes

No value for good work, all they want is to make money, they disproportionately allow higher management to do no work at all, as a result the company is stagnant with no path breaking product from quite a while. They are always chasing running between different projects trying to package items in a way that get sales number instread of building what market might need. Higher management also doesnt have any vision, all they did was chase targets created on cloud and delivered them on cloud as well with no real ground work, the targets set were so high that people had to go on with dirty tricks to meet the ridiculous targets doesnt bring in any value they enjoy . As someone who has worked across multiple organizations