upGrad Customer Service Executive salaries in Mumbai

Likes

Well it is an desk job so it is quite easy also and not so hectic just like a sales here it need a calm and patience person to be as you need to listen the customer problem poperly and need to provide them a resolutions.

Dislikes

Salary is the thing that need to increase for this partcular job

Likes

It's a quite good job it doesn't have anything to travel such as things, salary is too quite good. Incentives and other extra things which they provide to their employees also good as compared to other competitors.

Dislikes

The call duration time is the thing which irritates. As need to made the daily call duration time.

Likes

...hings need to be get done over the call itself so it doesnt have sales pressure. Salary is decent

Dislikes

salary can be more and no more further future development in this line

Likes

Sales is bit hecitc honestly if we look. But paralley it is as good as other department in terms of employee training part, salary, incentives and other activities, Sales is always challenging so you have to cop up with that but many people join the organization by looking the salary but they cant cop up with the work it demands. So they cam out with harsh words and negative things without interospecting themselves.

Dislikes

Worklife balance is very less management need to look into that

Likes

Nit much to like apart form timely salary

Dislikes

Organization is in experimental phase with zero sop.Sop are yet to defined and for that organisation is using there employees as an experiment samples . Despite of all the ownership which is being given to you you will still find many restriction while performing them . The middle management works worse here .They themselves are not aware of what to do and how to move forward .They may ask you to do some unexpected things to get the results.If you can survive all ,you may do wonders but the attrition rate is quite high which give the justification for itself .