TELUS Digital Service Desk Analyst 1 salaries in India (Updated 2025)

Likes

1 Great Work culture and environment. 2 Salary was superb and always got credited on time. 3 Awesome Training staff you find in the initial days of your joining. very humble, very down to earth and extremely knowledgeable about product and always ready to support you whenever get stuck somewhere. 4 Highly energetic, organised and friendly management who always encourages you to put your best for getting early promotion to the next level. 5 You may always feel free doing your work the way you want, nobody is gonna pinpoint you unless you make behavioural blunder however productivity wise you are given feedbacks on time to time basis. 6 Product wise there are lots of learning opportunities and may get promoted soon may be in next 6 months minimum if your data remains excellent over the next couple of months.

Dislikes

Canteen management could be done much better. They call it 5 days working but sometimes you might be called to work on 6th day as well, you get two consecutive week offs in a week but they are rotated.

Likes

*Good salary for freshers *Good office location in Noida,India.

Dislikes

*New Company with most of the process starting fairly recently, so the management that was there from before are actually under qualified and there is less stability. They have a high rate of Hire & Fire policy. *CASES of s**ual harassment on multiple female employees by the Managers as well as by Cab drivers. When complaint was raised the outcome? The employees are fired.I feel this is because this is a new company and they are afraid to get these issues to higher management because they feel the process will be removed. NOT SAFE FOR GIRLS. *There is 2months of notice period if you want to resign, and no new company is going to wait for you 2months to join them. So this ensures it is very difficult for you to find a new job or leave organization. I know ex colleagues who could not continue due to health reasons and provided proper medical documents but they were treated as absconded, not provided experience certificates and are asked to pay the company back upwards of Rs. 12,000. Telus does not care about employees just about keeping the processes safe and their work being done. *The people in high positions are people who were un qualified and joined 3-4 yrs ago as freshers when the company Telus had just taken over Xavient. These team leaders and managers are very unprofessional and there is politics and bias more than other MNC companies in noida. *No food or meals provided, average Cafeteria very far away from main office so not enough time to eat during breaks. Smoking zone is also very far for those who smoke. *HR is not employee centric. *Late night shifts which makes work life balance very bad. *No phones or food or paper or pens allowed inside the floor. *Top management,Trainers,Team leaders and Cab drivers are predators preying on females if they get the opportunity and mostly always get away with it. Advice to Management Any advice given to management or complaints to HR are never followed, It is always Company first instead of Employee whatever anyone says in the organisation.

Likes

Good company if you are not joining as a fresher, for experience guys they provide above market compensation and having good on-site opportunity

Dislikes

Very poor middle management, old guys are not changing their approach (man management) which is causing poor work life balance and dissatisfaction among peers

Likes

Work-life balance (Depends on how you take it). Quality of work highly depends upon which project you are in. Very chill environment, you will normally see whole bay not on their seats. You will get a lot of free time depends on you how you use it.

Dislikes

... No challenging work. Mostly Desktop environment. No work from home for most. You have to be a bootlicker to get good salary hikes. Politics are a normal day to day thing here. You just can't stay out.

Likes

Salary is always on time and colleagues are ok

Dislikes

Management is worst no support, whenever you ask for solution only you will get excuses. You can be kicked out anytime with XYZ reason. No work life balance total worst. Cab facility is totally trash they will drop you one hour before your shift and nobody cares.