Tech Mahindra Senior Customer Care Representative salaries in Hyderabad / Secunderabad

Likes

Nothing is here to like about

Dislikes

...ork pressure, mandatory OTs TL's doesn't support for anything..poor pay cycle.. variable pay which you get on performance basis and which is included in the salary package. No proper/dedicated/ less system to login. Immediate supervisor always asks to go to superior boss for any help

Likes

Overall the company is great work culture is good but the job security is not so good Company culture is really good

Dislikes

The BGV system is really bad and poor work-life balance, inadequate salary compared to other MNCs, excessive pressure from management, lack of career growth opportunities, limited recognition for hard work, internal politics, and inconsistent support from managers

Likes

Only some supportive colleagues & seniors, Salary is very less but given on time that's it.

Dislikes

This exp. is as a CSA don't know about other departments. Mismanagement, no extra leaves whether sick or anything else otherwise salary cut even after informing beforehand, no properly working systems, no appraisals & obviously office politics. Very less chance & opportunities of promotion amid lot of t/c. HR & Managers not very supportive only buttering to keep u working & pressuring for targets with such low salary, almost no work life balance.

Likes

Giving salary on time. Giving opportunities to upgrade position.

Dislikes

Lack of Equality - Not in between genders but in between employee. Some are working hard and some are getting extra privilege without any hard work. Taking salary equally but not working equally. Supervisor are also not taking any action against those people even they are not looking into it. They are just sitting and chatting. Lack of Professionalism- Person who is genuinely working, they are facing arrogant and rude behavior. Some people are getting special treatments. For eg. Employee who has not taken long leave like 7-8 days from the day they joined, in case of emergency like sever health issue such employees are getting any leave but supervisor's favorite employees are getting leave more than 10-14 days reason behind taking leave it just to visit basically holiday. I Understood taking holidays is not a crime but what about those who are not in good condition and they are asked to join in any condition. Middle class people never visit all the time hospitals, they cannot pay such expensive bill of MBBS doctors. There are many thing but I don't think tech Mahindra can bring improvement in this kind of situation. Even HR is also not looking into it even after complaining about the same issue again and again. I'm working with tech Mahindra for past 1 year and 7 months but from few months I'm feeling frustrated due to all those reason.

Likes

Nothing.

Dislikes

...n paper. No learnings. No appraisals at all. They don't promote people on paper. Salary is also not up to the mark.