Sears IT & Management Services India Senior Customer Service Representative salaries in India (Updated 2025)

Likes

The best thing about working in this company is the work life balance and the management is very supportive and positive work environment. There is a huge cafeteria for releasing our tensions and gaming arcade for chilling.

Dislikes

Salary is decent but career growth is quite low.

Likes

1. Good work life balance. 2. Competitive salary. 3. Feels like family. 4. Good learning experience, manager and seniors are too supportive. 5. Get chance to work on wide range of technologies.

Dislikes

Full time conversion process is slow. So, it can be improved.

Likes

They heavily laid off people however they were kind enough to let people serve 3 month notice and pay them severance based on their years of service in company.

Dislikes

A few Managers are unprofessional and rude but at the same time many are there to always help. Depends on who you get encounter with. I met mostly good people in this org except a very few.

Likes

... the Technology and it is there. Learning and Development. Can take initiatives. Good pay and perks. Recognition. Client Interaction and most important you will be part of end to end development. You can set your (flexible) working hours. Product ownership will be there. Assistance from other team members. Cross training, resource and knowledge sharing. Parties.

Likes

...Learning scope was exponential. Used to get full performance bonus every year. Pay was good compared to other companies.

Dislikes

Job security was one issue. They used fire people who doesn't perform well, once in year. Organization was not that stable, their business was shrinking. I think everything is fine now